General Manager

This role is designed for a highly capable, adaptable individual who can grow alongside a multi-faceted business. The position begins as a hands-on operational role, working closely with existing managers across bottle redemption, inventory, liquor wholesale, retail grocery, and gasoline. Early responsibilities will be tactical and detail-oriented, focused on learning workflows, supporting daily execution, and ensuring consistency across departments. The ideal candidate is comfortable learning by doing and earning trust through reliability and follow-through. This is not a desk role—success requires being present, observant, and willing to step in wherever needed. Over time, this position will take on increasing responsibility, ownership of key operational functions, and independent decision-making. The long-term goal is to develop a leader who understands the full ecosystem of the people, inventory, cash flow, compliance, and customer relationships. This role is best suited for someone who wants a long-term opportunity, values learning multiple sides of a business, and is motivated by growth, accountability, and operational excellence. We are looking for a candidate who is forward‑thinking, creative, and genuinely excited to be part of the Sugarloaf community. This role goes beyond day‑to‑day operations and calls for someone who can bring ideas to the table, see growth opportunities, and help shape the future of the business within the mountain region. The ideal candidate values community connection and is willing to actively participate in local events, partnerships, and outreach efforts that strengthen our presence and relationships in Sugarloaf and the surrounding area. Responsibilities

• Bottle Redemption Support o Support the removal and return of bottle surplus o Ride along on Sunday bottle pickups to understand accounts and routes o Track and manage redemption activity and reconciliation o Assist with redemption payments to restaurant accounts
• Inventory Management o Conduct inventory audits o Provide reports on current inventory and the valuation of goods o Ensure accurate counts, documentation, and compliance with internal processes o Ensuring ordering aligns with the mountain seasonality o Support implementation or improvement of inventory tracking systems (Excel, POS integration, etc.)
• Liquor Wholesale Support o Ride along with the wholesale liquor manager to learn routes and customer expectations o Assist in identifying new wholesale opportunities o Assist with preparing orders for delivery o Learn and understand the EFT/payment process o Support hiring, training, and accountability of store staff as needed
• Retail & Grocery Store Support o Provide operational support to the grocery store o Step in where needed to support daily operations, staffing, or organization o Act as a flexible problem-solver across departments
• Community & Growth Initiatives o Participate in local events, partnerships, and community engagement o Identify opportunities for collaboration with local businesses and/or resorts o Contribute ideas for new revenue streams, services, or business expansions o Support marketing initiatives and brand presence in the community Compensation This is a competitively paid position with compensation based on experience and performance.

As the role grows, there is an opportunity for increased pay and eligibility for profit sharing tied to business performance and individual contribution. Skills

• Operations management and hands-on leadership
• Inventory control, auditing, and reporting
• Data tracking and analysis (Excel/POS systems)
• Problem-solving and adaptability in fast-paced environments
• Team leadership, training, and accountability
• Customer service and relationship management
• Financial awareness (cash handling, reconciliation)
• Strong communication and organizational skills
• Initiative, reliability, and growth-oriented mindset Benefits
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location:

In person

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person