General Manager

$150,000 - $200,000/year + Bonuses and Incentives What We Offer Top-of-market compensation, $150K-$200K for a leader who delivers results Report directly to ownership with real influence over strategy, culture, and growth Lead in a recession-resistant, high-demand industry — disaster restoration never slows down Inherit a strong brand with a proven reputation — you're scaling a winner, not fixing a broken ship Build and develop your own management team the way you've always wanted to Full health, dental, and vision insurance plus paid time off Clear path to ownership-level impact as you prove your results Who We Are Hightower Restoration is a premier restoration company specializing in water damage restoration, fire damage restoration, and mold remediation. Known for integrity, quality, and client-focused disaster recovery service, we have built a reputation for restoring both properties and lives. As we continue to expand, we are seeking a transformative General Manager to lead our next phase of growth — a decisive executive who can drive operational excellence, build a high-performance team, and own the business like it's their own. The Role Reporting directly to ownership, the General Manager will be the strategic and operational driver of Hightower Restoration. This leader will oversee all daily mitigation operations, lead department heads across operations, sales, marketing, HR, and finance, and position the company as the market leader in property restoration and disaster cleanup services. The ideal candidate thrives in a fast-paced environment and has a proven record of delivering measurable growth and operational efficiency. What You'll Do Oversee daily operations of the restoration and mitigation company to ensure efficiency, quality, and customer satisfaction Develop and implement business strategies, goals, and growth plans aligned with company vision Manage budgeting, financial planning, and profitability analysis to achieve revenue targets Lead and support department heads across operations, sales, marketing, HR, and finance to ensure collaboration and goal alignment Monitor key performance indicators (KPIs) including job completion rates, customer satisfaction scores, and financial metrics Ensure compliance with IICRC industry standards, OSHA safety regulations, licensing, insurance, and all legal requirements Oversee hiring, training, and performance management of staff at all levels Grow and develop the management team; foster a culture of teamwork, accountability, and continuous improvement Resolve escalated customer complaints and operational challenges swiftly and effectively Maintain strong relationships with insurance companies, referral partners, key clients, and vendors Review and approve major contracts, bids, and partnerships Evaluate and implement technology, tools, and processes to enhance mitigation and restoration workflows Drive business development initiatives to expand market presence and disaster recovery service offerings Oversee risk management, safety programs, and quality assurance processes across all operations Report regularly to ownership on company performance, financial results, and strategic initiatives Who We're Looking For 5-10 years of experience in restoration, remediation, or related construction sectors Minimum 5 years in an executive or senior management role Proven track record of building, leading, and developing high-performing teams Deep understanding of P&L management, strategic planning, and operational scaling IICRC certifications (Water, Mold, Asbestos) preferred Proficiency with Xactimate and MS Office Exceptional communication and presentation skills; ability to influence stakeholders at all levels

Pay:

$150,000.00 - $200,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Experience:

Xactimate:

5 years (Required)

Disaster Restoration:

5 years (Required)

License/Certification:

IICRC certifications (Water, Mold, Asbestos) (Preferred)

Work Location:

In person