Golf Operations Manager @ Newport Beach Country Club

We believe Newport Beach Country Club is a very special place

• for our Members, and made better by our Team Members (employees).

We want to work with fun, passionate, hospitality driven people who genuinely care about others. At Newport Beach Country Club our culture (made up of our purpose, vision and 3 M's) is our operating philosophy. Our purpose is to enhance relationships and enrich lives through shared personal experiences and connections. Our vision is to be the standard for the next generation of Club, where relationships elevate experiences and where tradition meets the future. Our 3 M's are Members First, Model Operations and Make Improvements. Members First

• The members are our top priority and we anticipate their needs because we make every effort to build a rapport with our members to get to know them. Make Improvements
• We take initiative to make things better. Status quo hold us back
• we are empowered to refine. Model Operations
• We present and maintain the club facilities in "like new" condition.

We always look our best and provide exemplary service. Are you aligned with our Club culture? Are you someone who genuinely cares about people and enjoys building relationships with them? Do you find yourself looking for ways to make things better? Are you frequently trying to make other people smile? Do you want to work at a place where culture matters? Do you want to be the best? If you are ready to be the STANDARD, please see the job responsibilities below! The Outside Service Manager is responsible for overseeing the daily operations of the Outside Services and valet team and ensuring an exceptional arrival, practice facility, and golf experience for members and guests. This leadership role is responsible for supervising outside service staff, maintaining operational standards, coordinating golf operations support, and delivering personalized hospitality consistent with the club's culture and service expectations. The ideal candidate is energetic, organized, service-driven, and passionate about creating outstanding member experiences.

Key Responsibilities:

Lead, supervise, train, and schedule the Outside Services team Ensure exceptional member and guest service throughout all golf operations touchpoints Oversee daily golf operations including bag handling, cart staging, practice facility operations, and pace of play support Maintain the presentation, cleanliness, and organization of golf staging areas, cart fleet, practice facilities, and bag storage areas Coordinate daily operations with the Golf Shop, Caddie Program, Agronomy, and Clubhouse departments Assist with tournament operations, member events, outings, and special golf functions Monitor and maintain golf cart fleet condition, charging procedures, and operational readiness Train team members on club standards, safety procedures, and member service expectations Address member requests and resolve service issues promptly and professionally Ensure proper opening and closing procedures are consistently followed Assist with inventory management and ordering of operational supplies as needed Uphold club standards of professionalism, appearance, hospitality, and confidentiality Previous experience in golf operations, outside services, hospitality, or private club operations preferred Prior supervisory or leadership experience preferred Excellent interpersonal and communication skills Capable of communicating effectively in English with members, guests, coworkers, and supervisors Strong organizational and time management abilities Professional appearance and demeanor Ability to lead a team in a fast-paced hospitality environment Strong problem-solving skills with a member-first mindset Flexible schedule including weekends, holidays, and tournament days Experience in a private club, resort, or luxury hospitality environment preferred

Physical Requirements:

Prolonged periods of standing and walking throughout the golf operation areas Ability to work outdoors in varying weather conditions for extended periods Frequent lifting, carrying, pushing, and pulling of golf bags and equipment up to 50 pounds Ability to operate golf carts and other golf-related equipment safely Frequent bending, reaching, twisting, and repetitive movement throughout shifts Ability to communicate clearly and professionally with members, guests, and team members Ability to work early mornings, evenings, weekends, and holidays as business demands require

Mental Demands:

Attention to Detail

• Maintaining high standards throughout golf operations and member service interactions Concentration
• Ability to remain focused in a fast-paced hospitality environment Leadership
• Supervising, motivating, and developing team members effectively Problem Solving
• Addressing operational challenges and member concerns promptly and professionally Time Management
• Managing multiple priorities and operational demands simultaneously Judgment/Decision-Making
• Exercising sound judgment when handling member requests, staffing, and operational issues Communication Skills
• Clear and professional communication with members, guests, and staff Adaptability
• Ability to adjust quickly to changing operational needs, weather conditions, and tournament schedules Multitasking
• Coordinating several operational responsibilities without compromising service quality Stress Tolerance
• Remaining composed and service-focused during peak golf operations, tournaments, and high-volume periods Newport Beach is an equal employment and E-Verify employer.