Guest Room Attendant

Job Title :

Guest Room Attendant Reports To:

Housekeeping Manager Summary:

The Guest Room Attendant is a critical operational role responsible for the meticulous cleaning and sanitation of guest rooms and suites. This position operates on a performance-based compensation model, requiring a high degree of efficiency and self-motivation to ensure every unit meets the resort's premium "GRANDE" standards for guest satisfaction. •paid by the piece with larger units paying more. FREE lunch

Monday-Friday Primary Duties and Responsibilities:

Execute the daily cleaning and sanitation of guest bathrooms, kitchens, living areas, patios, and bedrooms to exact resort standards. Perform systematic room stripping, including the removal of all soiled linens and towels to the laundry facility as required. Remake all guest beds according to standard, ensuring a crisp and professional presentation for every arrival. Replenish all guest-facing amenities, including soap, shampoo, coffee, tissues, and dish detergents, to maintain full par levels in each unit. Set out fresh towels and terry in bathrooms and kitchens following established staging protocols. Vacuum all interior flooring and sweep patios to remove debris and maintain aesthetic appeal. Ensure the proper removal of all garbage and recyclables from guest rooms and suites. Adhere to the guest service standards by maintaining high-level cleanliness and attention to detail to drive positive guest feedback and ranking scores. Assist in the maintenance of common areas, keeping hallways, elevators, and stairways free of trash and debris during transit between units. Maintain rigorous accountability for cleaning supplies and equipment, reporting any service gaps or maintenance needs immediately to the Housekeeping Office. Other duties as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience Requirements :

Previous experience in resort housekeeping and/or laundry operations is highly preferred. High school diploma or general education degree (GED) preferred.

Knowledge, Skill and Ability Requirements :

Attention to

Detail:

Exceptional focus on cleanliness and unit presentation is mandatory.

Operational Efficiency:

Ability to handle multiple operational demands and meet time-sensitive cleaning deadlines during high-occupancy turn days.

Guest Centricity:

Strong focus on maintaining high standards of service as a representative of the resort.

Technical Skills:

Competent in following detailed Standard Operating Procedures (SOPs) and safety protocols.

Key Competencies :

Key Competencies include a strong work ethic, integrity, and the ability to work effectively within a team. Adhering to Core Values includes being pro-active, accountable, and sustainable

Language Skills :

Ability to speak, read, and comprehend the English language to interpret safety rules and procedure manuals.

Mathematical Skills:

Basic ability to add, subtract, multiply, and divide to track completed units for piecework compensation

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed instructions and solve basic variables in standardized situations

Other Qualifications Availability:

Open and operational seven days a week. Employees are required to be available to work days, nights, weekends, and holidays.

Rules and Regulations:

All employees must adhere to all safety rules and regulations required by local, State and Federal authorities.

Physical Demands:

Regularly required to stand, walk, stoop, and kneel for extended periods while pushing a linen/supply cart or cleaning. Must be able to lift up to 20 pounds regularly and 50 pounds on occasion with assistance.

Work Environment:

Primarily climate-controlled indoor settings, with occasional exposure to outdoor patio cleaning and transit between units