Guest Service Manager

As a Guest Relations Manager, you will play a key role in overseeing guest services, ensuring smooth check-ins and check-outs, and handling guest inquiries and concerns. You will manage the Guest Relations team and work closely with other departments to enhance the overall guest experience. Your primary focus will be on delivering outstanding customer service, problem resolution, and fostering a positive and welcoming atmosphere for all guests.

• This is a non-remote position, with office based in Corolla, NC Supervise and support the Guest Relations team in daily operations.

Oversee guest arrivals and departures, ensuring a seamless process. Address and resolve guest inquiries, concerns, and complaints professionally and efficiently. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Monitor guest feedback and online reviews, implementing improvements as needed. Training Guest Relations team members to uphold company service standards. Maintain accurate guest records and manage reservation modifications when necessary. Ensure compliance with company policies and procedures. Review daily operational performance to ensure optimal service levels, customer satisfaction, quality, staffing, budget adherence, and KPI achievement. Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand President Manager. High School Diploma or equivalent Minimum of 3 years of experience in guest services, customer service, or hospitality management Experience with OTA's(Online Travel Agents) preferred NC Real Estate Brokers license not required but is a plus Strong leadership and problem solving skills Excellent communication and interpersonal skills Ability to handle difficult situations with tack and professionalism Proficiency in Microsoft Office and reservation management systems Knowledge of vacation rental or hospitality industry best practices is a plus Ability to perform the physical labor necessary Ability to work flexible hours, including weekends and holidays as needed As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

See the link below:

https://go.cultureindex.com/p/Wr3skv8tHaEfnVjBbM Village Realty is a local property management, vacation rental and real estate sales firm managing over 900 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees. Guest Service Manager 510 Old Stoney Road, Corolla, NC 27927 $55,000

• $60,000 a year
• Full-time $55,000
• $60,000 a year
• Full-time As a Guest Relations Manager, you will play a key role in overseeing guest services, ensuring smooth check-ins and check-outs, and handling guest inquiries and concerns.

You will manage the Guest Relations team and work closely with other departments to enhance the overall guest experience. Your primary focus will be on delivering outstanding customer service, problem resolution, and fostering a positive and welcoming atmosphere for all guests.

• This is a non-remote position, with office based in Corolla, NC Supervise and support the Guest Relations team in daily operations.

Oversee guest arrivals and departures, ensuring a seamless process. Address and resolve guest inquiries, concerns, and complaints professionally and efficiently. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Monitor guest feedback and online reviews, implementing improvements as needed. Training Guest Relations team members to uphold company service standards. Maintain accurate guest records and manage reservation modifications when necessary. Ensure compliance with company policies and procedures. Review daily operational performance to ensure optimal service levels, customer satisfaction, quality, staffing, budget adherence, and KPI achievement. Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand President Manager. High School Diploma or equivalent Minimum of 3 years of experience in guest services, customer service, or hospitality management Experience with OTA's(Online Travel Agents) preferred NC Real Estate Brokers license not required but is a plus Strong leadership and problem solving skills Excellent communication and interpersonal skills Ability to handle difficult situations with tack and professionalism Proficiency in Microsoft Office and reservation management systems Knowledge of vacation rental or hospitality industry best practices is a plus Ability to perform the physical labor necessary Ability to work flexible hours, including weekends and holidays as needed As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

See the link below:

https://go.cultureindex.com/p/Wr3skv8tHaEfnVjBbM Village Realty is a local property management, vacation rental and real estate sales firm managing over 900 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.