Guest Services Intern | The Windsor Suites Philadelphia | Modus by PM Hotel Group

Who we are: A smaller company with the opportunity to get involved in more than just your day-to-day role. We have an entrepreneurial spirit, We are an independent lifestyle brand that is constantly evolving. We are openminded individuals who embrace change. We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.

What You'll Do:

Provide support to guest service leaders and the entire hotel team. Maintain a positive, supportive environment that drives colleague engagement every day. Provide exceptional personalized customer service and experiences to guests. Live like a local. Knowledge of the neighborhood and city. Think on your feet, use good judgement and problem solve in a fast-paced environment. Create a warm and welcoming atmosphere.

What We're Looking For:

You are working toward a degree in business, hospitality management, or a related field. Some experience working in a hotel, food and beverage, or customer service preferred. Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you. Exceptional communication skills. Knowledgeable in Microsoft Office. Reliable transportation to your property. Open availability required. Must be prepared to work various shifts (for example: 7am-3pm, 3pm-11pm, weekdays, weekends, and holidays).

When You're Here:

Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Two More Things:

As part of an organizational culture that embraces change and progress, this job description doe snot seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and the entire Modus by PM Hotel Group community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bas business, and won't be tolerated. It's also illegal. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.