Guest Services Representative

Description We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours

Responsibilities:

• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.
• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.
• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.
• Assist guests by providing directions and answering any inquiries they may have about the exhibits.
• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.
• Provide talking points and relevant information to guests.
• Achieve organizational sales and service goals by promoting and selling museum merchandise.
• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.
• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.
• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic. Requirements
• At least 2 years of experience in customer service, guest support, retail, or a similar public-facing role.
• Strong verbal communication skills with the ability to speak confidently to individuals and groups.
• Comfortable assisting diverse visitors, answering questions, and providing directions in a busy environment.
• Ability to stand for extended periods and move between assigned stations as needed.
• Availability to work weekends and a weekly schedule that includes a regular closure on Tuesdays plus one additional day off.
• Detail-oriented demeanor and the ability to remain courteous, attentive, and composed throughout the guest experience.
• Experience supporting service or sales goals in retail, hospitality, or visitor services settings is preferred.
• Proven work experience as a Customer Service Representative for a minimum of two years
• Proficient in customer service and retail sales skills
• Ability to assist guests efficiently and effectively
• Capable of directing guests to appropriate sections or personnel within retail stores
• Strong understanding of retail business operations
• Familiarity with store inventory management and related software
• Excellent interpersonal skills and the ability to build positive relationships with customers
• Strong verbal and written communication skills
• Problem-solving skills with a customer-centric approach
• Ability to work flexibly in a dynamic retail environment
• High school diploma or equivalent; higher degree in a relevant discipline would be a plus.

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