Guest Services Team Member - Tiger Athletic Community Center, Shelby, MI

Guest Services Team Member Property Description:

Located in Shelby Township, MI, the Tiger Athletic Community Center, aptly named after the Shelby High School Tigers, is meant to fill a need for people in rural communities that have to drive far in the winter for indoor athletics. Spanning 65,000 square feet, it will be called the Tiger Athletic Community Center. It is meant for those in rural communities who often have to travel long distances for indoor athletics. Inside, there will be

• Courts for pickleball, basketball and volleyball
• Indoor turf for soccer, football
• Baseball and softball nets for batting and pitching
• One-lane archery range
• Community room for meetings, group classes, exercise groups, and more A children's play area is being planned where younger siblings of kids in recreational sport programs can hang out.

It will also be available to rent for birthday parties. Additional areas include an arcade room, party room, and rock-climbing wall with three different levels for different ages. Position Summary As a successful Guest Experience Team member, you will support all operations for events at a sports complex. This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the Sports Complex. This individual understands that they have the ability to impact the guest experience including support to other team members with enforcement of Sports Complex rules and regulations, maintaining order, and ensuring safety to all Sports Complex guests.

Responsibilities:

Customer engagement at Ticketing, Front Desk, Retail Shop, Attractions, Ticket Sales and/or Customer Relations Management (CRM) engagement, Food and Beverage locations (counter service and/or food preparation, cooking). Greet, process customers' orders at a point-of sale, quickly, efficiently, and friendly. Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized individuals. Assist customers in assigned areas to meet their needs and offer recommendations based on the programs and selections offered. Enforces Sports Complex rules and regulations in assigned area of responsibility. Assists other staff in enforcing general rules and regulations, maintaining order, ensuring safety, and providing quality customer service to the stadium tenants, employees, and guests. Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests into the front office for a warm transition to receiving assistance. Maintain an extensive knowledge of the Sports Complex, and provide quality directions to guests regarding seating, concessions, and essential areas within the Sports Complex. Assist in evacuation of the Sports Complex, in the event of an emergency, while maintaining professional and calm demeanor. Support the operations of the business including Sports Complex opening and closing procedures, cash controls and all other functions in operating a customer service-based environment. Provide exceptional customer service to customers on-site throughout the duration of the tournament/event and offer support during other programing events at the Sports Complex.

Qualifications:

Willingness to work long hours and weekends seasonally as the business requires. Ability to stand for long periods of time, including walking long distances throughout the Sports Complex during assigned shift. May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties. Must be able to work well in a fast-paced environment in large, crowded areas of outdoor Sports Complex. Routinely exposed to extreme hot/cold weather conditions. Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards Cash handling or check out experience is preferred but not required. Ability to operate personal computer, including ability to effectively use scanning equipment. Ability to handle multiple tasks simultaneously in a fast-paced environment. Ability to work independently and as a team member.

Classification:

Part-time or Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt KemperSports Management is an Equal Opportunity Employer