Guest Services/Front Desk & Night Auditors - Radisson Resort at the Port

We are looking for dynamic Guest Service/Front Desk Agents and Night Auditors to serve as our guests' first point of contact and to manage all aspects of their accommodation. Resort Guest Service Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for working in a busy, fast paced , customer service role and have related work experience in the resort industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We have Full-Time and Part Time opportunities ( requires weekend availability). Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent at a large property. Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service with a friendly hospitality attitude Excellent communication and organizational skills This position requires the ability to work /standing for the shift. We participate in the E-Verify program.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Hotel Front Desk:

1 year (Preferred) Ability to

Commute:

Cape Canaveral, FL 32920 (Required) Ability to

Relocate:

Cape Canaveral, FL 32920: Relocate before starting work (Required)

Work Location:

In person