Patient Engagement & Advocacy:

Answer incoming phone calls with warmth, enthusiasm, and professionalism, acting as the primary point of contact for new and existing patients.

Schedule Optimization:

Convert patient inquiries and leads into confirmed appointments. Confidently discuss care recommendations, service options, and the value of our practice to help patients commit to their care plans.

Calendar Management:

Actively manage and optimize the daily schedule to maximize provider efficiency and minimize open gaps.

Insurance Verification:

Collect, verify, and input patient insurance benefits accurately, explaining coverage clearly to patients.

Basic Billing & Collections:

Process daily payments, handle copays, and assist with basic billing inquiries or patient account updates.

Patient Check-In/Out:

Greet arriving patients, manage intake paperwork, and ensure a seamless, welcoming flow from arrival to departure. What We're Looking For (Qualifications & Skills):

Experience:

1-3 years of experience in a healthcare front office setting (chiropractic, physical therapy, medical, or dental preferred).

Growth Mindset:

Proven ability to communicate value effectively, overcome patient hesitation, and maintain a high booking and retention rate.

Communication Excellence:

Exceptional verbal and written communication skills. You know how to make patients feel heard, valued, and comfortable.

Insurance Savvy:

Solid understanding of insurance verification, copays, and deductibles.

Tech-Fluent:

Experience with Electronic Health Records (EHR) / practice management software. Basic knowledge of medical billing and coding is a major plus.

Detail-Oriented:

High attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment.

Pay:

$18.00 - $30.00 per hour

Benefits:

Employee discount

Work Location:

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