Dental Treatment Coordinator Harmony Whole Person Oral Healthcare Oakland, CA Job Details Full-time $28 - $31 an hour 4 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Bilingual Dental receptionist Dental terminology Attention to detail Organizational skills Full Job Description Company Overview Harmony Whole Person Oral Healthcare is a newly opened clinic that launched in October 2025. We believe that quality care goes beyond treating a patient's immediate needs. We are committed to delivering a holistic healthcare experience that focuses on the well-being of the entire person. By integrating cutting-edge technologies, compassionate care, and a patient-centered approach, we strive to create an environment where every interaction is meaningful. Our clinic, located in the heart of Oakland at 1333 Broadway, is designed to bring innovative dental care to the forefront of healthcare. From Revenue Cycle Management that ensures a seamless administrative process to Digital Experience Displays that enhance the patient journey, every aspect of Harmony Dental Clinic is tailored to meet the needs of our community. We are not just reimagining dental care—we are transforming the way healthcare is delivered. Through the integration of Dental Medical Integration (DMI) and our integration with Epic's Electronic Health Record, we ensure that our patients receive comprehensive care that connects oral health with overall wellness. At Harmony Whole Person Oral Healthcare, we are more than just providers; we are partners in your journey to better health, offering convenient, affordable, and exceptional care that supports every aspect of your well-being. Position Summary A dental treatment coordinator is responsible for closing or assisting in the closing of treatment plans generated by the doctor and coordinating financial resources to allow patients to pursue needed treatment. Primary Responsibilities Explain treatment plans to patients, address concerns, and answer questions. Assist the patient in prioritizing treatment and establish a plan for scheduling payment. Outline estimates for patient responsibilities versus insurance coverage. Follow-up on unscheduled, cancelled and missed appointments. Collect patient payments for dental procedures, including copayments, deductibles, estimated patient portions, deposits, and balances due. Secondary Responsibilities Greet patients warmly and provide professional, courteous customer service. Answer incoming phone calls, assist patients promptly, and direct calls approximately. Review insurance benefits, eligibility, and demographic information. Communicate professionally with patients regarding outstanding balances, treatment costs, and financial policies. Assist with daily front-office operations, including working work queues, confirmation calls, check in and check out patients. Follow office policies and procedures regarding patient payments, refunds, adjustments, and financial documentation. Maintain a professional, positive, and respectful attitude when interacting with patients, coworkers, and providers. Perform other duties as assigned by management. Qualifications Previous dental front-office or treatment coordination experience preferred. Knowledge of dental terminology, procedures and insurance benefits. Strong communication and customer service skills. Comfortable discussing treatment costs and collecting payments. Ability to handle confidential patient and financial information. Strong attention to detail and organizational skills. Ability to work effectively in a fast-paced dental office environment. Bi-lingual preferred Ability to work cooperatively with dentists, clinical staff, and other front-office team members.

Job Type:

Full-time Pay:

$28.00 - $31.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This is an onsite position and requires the incumbent to work at the Oakland, CA (zip code 94612) location

M-F, 8-5 PM.

Are you able to meet this requirement? What are your hourly compensation expectations for this role?

Work Location:

In person