Position Overview:

We are seeking a dedicated and compassionate Lead Care Manager (LCM) to join our team. As an LCM, you will play a pivotal role in our Enhanced Care Management (ECM) program under California Advancing and Innovating Medi-Cal (CalAIM). This position is essential to improving the health and social outcomes of our ECM population by providing comprehensive care management and coordination services. The ideal candidate will have a strong background in care management, social work, and a passion for serving vulnerable communities.

Responsibilities:

Conduct outreach and engagement activities to identify and establish rapport with ECM-eligible members. Complete comprehensive health and psychosocial assessments to develop individualized, member-centered care plans. Coordinate care by collaborating with members' care teams, families, and community providers; this includes scheduling appointments, arranging transportation, and following up on referrals. Implement and monitor member care plans, providing education, teaching self-management skills, and addressing barriers to care. Document all care management activities and maintain detailed progress notes. Collect and review member health data continuously to identify gaps in care and opportunities for improvement. Collaborate with clinical consultants and medical providers to adjust care plans as needed. Provide social work services, including counseling, caregiving support, crisis intervention, and connecting members to social services. Provide temporary Community Liaison support to increase and stabilize the ECM caseload.

Requirements:

A minimum of 2 years' experience in care management, case management, or a related field (preferred). Strong knowledge of social determinants of health and community resources. Excellent communication, problem-solving, and care coordination skills. Passion for connecting underserved populations with resources to improve their health. Bachelor's degree in social work, healthcare, or a related field (preferred). Familiarity with CalAIM and experience serving Medicaid, dually eligible, or uninsured populations is a plus. Bilingual in English and Spanish is required.

Personal Qualities:

Compassionate, empathetic, and dedicated to improving the lives of vulnerable populations. Strong problem-solving skills with a proactive approach to overcoming challenges. Ability to build trusting relationships with members and their care teams. Commitment to promoting health equity and empowering underserved communities.

Pay:

$29.00 - $31.00 per hour

Benefits:

401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Flexible schedule Free parking Health insurance Life insurance Mileage reimbursement Paid sick time Paid time off Retirement plan Vision insurance

Work Location:

In person