Orthodontic Treatment Coordinator Bay Area Kids Dentist Sunnyvale, CA Job Details Full-time $30 - $35 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Paid sick time Qualifications Teamwork Interpersonal skills Sales Driver's License Attention to detail Orthodontics Marketing Full Job Description About the Role We are looking for an experienced, motivated, and personable Orthodontic Treatment Coordinator to join our team in Sunnyvale! This is a full-time position for someone who is confident working with patients, understands orthodontic treatment, and has a strong sales and customer service background . The Treatment Coordinator plays an important role in helping patients and families understand their orthodontic treatment options, feel confident moving forward with care, and successfully begin treatment. The ideal candidate is comfortable discussing treatment costs and financing, overcoming objections, following up with prospective patients, and working toward monthly goals. If you are a people-person who enjoys sales, building relationships, and helping patients say "yes" to treatment, we'd love to meet you! Key Responsibilities Greet and welcome patients, parents, visitors, and team members in a friendly, professional, and positive manner. Present orthodontic treatment plans and clearly explain recommended procedures, treatment timelines, benefits, and associated costs. Build rapport with patients and parents and create a positive consultation experience. Confidently discuss treatment fees, insurance benefits, payment plans, and financing options. Utilize strong sales and communication skills to help patients understand the value of treatment and move forward with care. Follow up with prospective patients who have not started treatment and re-engage patients who need a re-evaluation. Track consultations and follow-ups to maximize treatment starts. Verify insurance eligibility and benefits. Submit, track, and follow up on insurance pre-estimates. Email consultation letters weekly to patients and referring dentists. Obtain cavity clearances for applicable patients prior to scheduled orthodontic appointments. Coordinate referrals to specialists and follow up on patient care. Assist with marketing and referral efforts to increase consultations and brand awareness. Manage accounts receivable, including claim submissions, payment posting, past-due balance collections, and follow-ups. Answer multiple phone lines and provide excellent customer service. Schedule appointments in person and over the phone. Support the Patient Services Team with patient check-in and check-out as needed. Maintain accurate patient records and documentation. Work closely with the clinical and front office teams to ensure a smooth patient experience. Qualifications & Experience Previous orthodontic or dental office experience required. Previous sales experience required or strongly required. Experience as an Orthodontic Treatment Coordinator is highly required. . Strong understanding of dental/orthodontic insurance and insurance verification. Comfortable discussing treatment fees, financing, and payment options. Confident communicating with patients and parents and handling sales objections. Strong follow-up and relationship-building skills. Excellent verbal and written communication skills. Organized, detail-oriented, and able to manage multiple priorities. Positive, energetic, and team-oriented attitude. Comfortable working in a fast-paced, patient-focused environment. Must have a valid driver's license . What We Offer Full-Time Position Unlimited Bonus Potential Medical Benefits Dental Benefits Vision Benefits Opportunity to grow within a fast-paced orthodontic practice Supportive and team-oriented work environment Opportunity to earn additional income based on performance The Ideal Candidate We are looking for someone who is confident, outgoing, goal-oriented, and comfortable with sales . You should enjoy talking with people, building relationships, following up, and helping families understand why orthodontic treatment can be valuable for their child. If you have a proven track record in sales, treatment coordination, or patient conversion , we want to hear from you! Please use this link to apply: https://app.connecteam.com/#/apply?link=411e4f19-ecd4-41ca-a780-ed2cb0c26544

Job Type:

Full-time Pay:

$30.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person