Resident Social Services Coordinator

• Elderly Housing
• Full Time King's Daughters and Sons Mangement Company Norwalk, CT Job Details Full-time $55,000
• $65,000 a year 10 hours ago Qualifications Bilingual Statistics Customer communication Establishing local partnerships in a community engagement role Senior services program management Customer service Program development Coalition building Working with geriatric patients Sociology Community resource coordination in health services social work Public Health Resident rapport building Data interpretation Computer skills Associate's degree Data-driven decision making Direct patient care in social services case management

Full Job Description Job Description Position Title:

Resident Services Coordinator Job Type:

Full Time Reports To:

Chief Operations Officer Start Date:

TBD Job Location:

Norwalk, CT Email resume and brief cover letter to:

Cc:

General Job Description:

With over 100 years of providing quality, affordable housing with enriched services to the elderly, Kingsway Group is a resident-centered, mission-driven family of organizations dedicated to excellence in senior housing. We own and manage three outstanding, vibrant HUD-assisted elderly housing communities in Norwalk, Bridgeport, and Stamford, Connecticut.

Specific Job Description:

This position is being advertised to fill the role of a Resident Services Coordinator for Kingsway Senior Housing, located in Norwalk, Connecitcut. In this position, your goal is to deliver direct services and opportunities to residents that allow them to age safely in their homes, with purpose and meaning, for as long as possible. Your approach will blend the delivery of social service coordination, health and wellness services, case management, and building community partnerships. You will directly assist residents in coordinating care needs with their in-home healthcare providers, help residents access community-based services to provide wellness services to residents, arrange for and engage in health and wellness talks, and work with local providers to deliver on-site clinical services. You will also help residents organize and maintain volunteer coalitions that add social and emotional wellness offerings. Finally, the Resident Services Coordinator will work directly with building management to inform them of residents' needs and concerns. With the designation of Resident Services Coordinator, you will be expected to perform the following functions that carry additional professional responsibilities:

• Work with other Resident Service Coordinators and management to develop an annual RSC Impact Plan that adopts creative, new, and novel approaches to service delivery
• Make recommendations to management about ways to improve RSC impact, case flow efficiencies, and existing systems commonly used by RSCs in their daily work
• Participate in weekly calls with management and other RSCs that discuss current cases, resident issues, and propose solutions to address unique situations
• Assist other RSCs in marketing programs and services to outside agencies and partners who can add value to our existing menu of service deliveries
• Represent RSC staff when requesting assistance from other Kingsway team members who are not part of the RSC team
• Represent Kingsway at various RSC meetings, events, and community functions in a professional and competent manner As Resident Services Coordinator, you will possess the following competencies, characteristics, and professional background:

Core Competencies :

• Experience with advancing the social, emotional, and wellness needs of elderly residents, preferably in an affordable housing or institutional healthcare setting.
• Familiarity with the individual health and wellness needs of each resident and being able connect them with the appropriate community-based services to help them age in place.
• Be familiar with local social service and health care infrastructure and the role these partners play in assisting senior housing residents.
• Have an understanding of case management and how to assess, implement, and monitor services delivery that meet human service objectives.
• Are willing to explore and cultivate partnerships with other service providers in the community that will have a positive impact on our residents.

Personal and Professional Characteristics:

• Compassion, patience, and a genuine understanding of the unique needs of the elderly and diverse populations. You treat those you serve with dignity and respect.
• Be a self-starter. You are creative, willing to take risks, and not afraid to propose new ideas. You have a desire to be innovative in finding novel ways to help others.
• Are willing to conceive of new programs and offerings, and follow them through to completion and implementation.
• Be willing to sell yourself, the programs you develop, and the organization's mission to both residents and community stakeholders.
• Have a passion for customer service and developing your communication skills. You enjoy being a forward-facing member of our team.
• Communicate professionally with community partners, healthcare providers, and resident family members and advocates.

Professional Experience:

• Minimum of one year of experience in seniors housing, affordable housing, assisted living, long-term care, municipal/state social services, or a healthcare environment.
• Bachelor's degree in social work, public health, health care administration, sociology or related field. Associate degrees may be considered if combined with experience.
• Be able to proficiently use computer programs to track case notes, program delivery, and service delivery to residents/clients
• Be willing to analyze basic data and statistical trends and use this information to make informed decisions about appropriate service and program delivery
• Excellent organizational and interpersonal skills
• Willingness to embrace our mission and work in a team-focused environment
• Bilingual skills a plus, but not required

Probationary Period :

Due to the nature of this position, the successful candidate will retain a probationary status of sixty (60) days. During this time either party may terminate employment without notice.

Compensation:

Salary range is competitive and based on experience.

Equal Opportunity Employer:

Kingsway Group of organizations are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under local, State of Connecticut, or Federal law. Our organization anticipates that a successful candidate will be provided with professional growth opportunities within the organization. If interested, please email resume and brief cover letter to:

Valerie Rosado, Resident Service Coordinator:

Cc:

Mariel Rubin, COO :

Pay:

$55,000.00

• $65,000.

00 per year Ability to

Commute:

Norwalk, CT 06851 (Required) Ability to

Relocate:

Norwalk, CT 06851: Relocate before starting work (Required)

Work Location:

In person