The Care Coordinator plays a key role in managing the follow-up and scheduling services at United Medical. This position serves as an essential link between patients and their healthcare providers, ensuring seamless communication and continuity of care. The Care Coordinator will work independently and in collaboration with their supervisor and team members, contributing to a high-performing and productivity-driven environment. This role is critical in delivering quality care and improving patient satisfaction. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage hospital admissions and discharges census for several Delaware hospitals Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care Document patient contact results in electronic health record Utilize internal database system to track and organize workflow for patient contact and record results Utilize electronic health records to evaluate services provided and track information in database Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services Generate and send population management letters to patients to follow up regarding phone contact results Support all UM and UMACO initiatives Use, protect, and disclose patient's protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others Maintain consistent, reliable in-office attendance to foster a productive and collaborative work environment, enhance teamwork, ensure operational efficiency, and support client interactions Perform other duties or projects as needed Required Education & Experience High school diploma or equivalent At least one year of clinical healthcare experience High school diploma or equivalent Preferred Education & Experience Bachelor's degree Knowledge of medical terminology Data entry Telephone etiquette Position Type / Expected Hours of Work This is a full-time in office position minimally working 40 hours per week, Monday through Friday. The business office is open from 8:00 AM - 6:00 PM. This is not a remote position.

Location Downtown Wilmington, DE Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Paid time off Paid training Vision insurance People with a criminal record are encouraged to apply

Education:

Bachelor's (Preferred)

Experience:

Data entry: 1 year (Preferred)

Healthcare:

1 year (Preferred) Ability to

Commute:

Wilmington, DE 19801 (Required)

Work Location:

In person