Summary/Objective:

The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.

KEY RESPONSIBILITIES

: Follow-up on all open work orders to ensure required documentation is provided in a timely manner Must take initiative to gather what is needed to move work order's forward Ability to priority work as need Must recognize and act on changes to a work order's status based on urgency Answer phones Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors Relay work orders, messages, or information to or from technicians and supervisors Update customer web-based portals Relay work orders, messages, or information to or from technicians, supervisors Act on all incoming faxes Other duties assigned

Requirements:

Must have excellent verbal communication skills Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills Must be able to work well independently Must possess organizational skills in managing multiple work orders simultaneously Flexibility and willingness to learn and work on different tasks as needed. Strong attention to detail