Job Summary We are seeking a dynamic and compassionate Home Care Client Care Coordinator to join our dedicated team. In this vital role, you will serve as the primary point of contact for clients receiving home care services, ensuring seamless coordination of care plans, effective communication, and exceptional client satisfaction. Your expertise will help bridge services with personalized support, fostering a positive experience for clients and their families. This position offers an exciting opportunity to make a meaningful difference in the lives of individuals requiring home care assistance, while working within a collaborative and supportive environment with a growing team and business. Responsibilities

• Discuss ABS services with potential clients and referral sources both over the phone and in person. Meet with clients/families to complete inquiries/intakes as needed. Complete client assessments. Evaluate clients to determine appropriate service mix, including activities, personal care needs and need for outside services. Coordinate and liaise with outside service providers as needed. Evaluate and document safety issues and concerns and plan for addressing. Open new cases and complete service agreements and related forms with clients/families. Complete client care plans and input into Swyft Ops program. Complete and document quality assurance visits with clients. Act as the main liaison between clients, family members, healthcare providers, and internal teams to coordinate comprehensive home care services. Walk caregiver(s) into case (i.e. home, facility) on first visit to introduce caregiver(s) to client/family/facility and ensure caregiver(s') understanding of care plan. Provide placement services. Assist clients/families with the identification and securing of facilities that effectively meet their needs. Coordinate placement with facility staff. Development contractual relationships with facilities for placement services. In coordination with Director of Operations and Community Liasion, liaise and communicate regularly with existing referral sources to foster and maintain positive working relationships and generate ongoing referrals/business. Identify new and potential referral sources to establish positive working relationships and awareness of ABS's service offerings under the direction of the Director of Operations. Schedule and conduct face-to-face visits/meetings and in-services with existing and potential referral sources for the purpose of fostering productive relationships and imparting information about ABS under the direction of the Director of Operations. Actively participate in marketing and staff meetings. Contribute ideas to ABS's marketing strategies under the direction of the Director of Operations. Remain actively engaged and supportive of ABS's marketing campaigns under the direction of the Director of Operations and document marketing and referral source activities in Swyft Ops system. Work with Staffing Department to ensure effective staffing of cases in assigned territories. Perform other duties as assigned. Qualifications

• Minimum one year of experience working with a homecare/home health agency and/or assisted living facility. Demonstrated understanding of the intake, admissions and/or assessment process in a healthcare environment (i.e. assisted living, homecare, SNF). Experience as a caregiver/CNA and/or demonstrated understanding of proper caregiving practices and techniques. Ability to persuasively impart information to others. Ability to professionally represent ABS to clients and the public, both over the telephone and in person. Polished interpersonal skills and ability to communicate professionally with a variety of constituents including caregivers, ABS staff, clients/families and community professionals. Excellent telephone etiquette and mannerisms. Ability to communicate effectively with prospective clients, referral sources and the general public over the telephone. Ability to effectively discuss issues of a sensitive nature with potential clients or current clients over the phone and in person, clearly community service options, and gather necessary information. Ability to maintain the confidentiality of client and staff information encountered in the course of work. Excellent verbal and written communication skills. Organizational skills, accuracy and attention to detail. Ability to work independently with minimal supervision. Ability to consistently meet the required work schedule for Monday-Friday 8am-5pm. Ability to work some nights and weekends as needed to effectively carry out work functions. Reliable transportation and ability to commute throughout the Boise area. Knowledge of and proficiency in the use of office equipment and software programs including Microsoft Word, Microsoft Excel and Outlook. Ability to learn how to utilize additional software programs and databases as needed. Ability to foster and maintain cooperative working relationships with all ABS staff. Join us to be part of a passionate team committed to delivering exceptional home care experiences! Your dedication will directly impact the well-being of clients by providing coordinated support that promotes independence and quality of life. We welcome motivated professionals eager to grow within a supportive organization that values your expertise and compassion. Our mission is to treat every client like our own family with better service, with better care for a better life.

Pay:

$42,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Professional development assistance Vision insurance

Experience:

Caregiving:

1 year (Required)

Work Location:

In person