POSITION SUMMARY

Responsible for administering the day-to-day activities of the Dental office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reception Management Manage day-to-day operations of dental office. Open and close dental office according to office protocol. Review the office for a neat, professional appearance and make necessary changes. Answer and respond to telephone calls with professionalism. Maintain petty cash Ensure that HIPAA Notice of Privacy Practices Notice is on explained. Patient Management Maintain a professional reception area; organize patient education materials, etc. Greet and welcome patients and visitors to the practice. Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system. Help explain office policy to patients. Schedule patients for efficient use of doctor and staff time Check patient quick-fill list to try to fill in cancellation and no-show appointment times. Collect payment from patients at the time of treatment. Make follow-up appointments as needed. May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.

EDUCATION/EXPERIENCE

Minimum High School Diploma. 2 years office experience Excellent attention to detail Proven excellent customer service skills. Interpersonal Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community. Effective verbal skills to communicate with patients and staff. Able to adapt to office policy improvements. Conflict resolution experience Customer service or patient relations experience. Quick response/accurate data entry to present treatment plans to patients in a short time frame.