Care Coordination Unit Case Aid Senior Services of Will County

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1 Joliet, IL Job Details Full-time $21.63 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Intake Medical scheduling High school diploma or GED Older adults Time management Full Job Description Job Overview We are seeking a dedicated and compassionate Care Coordination Unit Case Aid to join our growing CCU Team! In this vital role, the CCU case aid is responsible for the day-to-day office duties that accompany the care coordinator. As a case aid, you are to assist the care coordinator with managing a case load of about 250 clients. This position offers an exciting opportunity to work in a fast-paced environment where your time management and organizational skills will make a meaningful difference in the lives of seniors in Will County. Duties

• Scheduling appointments, as needed, for the assigned care coordinator
• Answering phone calls for the care coordinators and handling client issues that do not require a care coordinator
• Entering case notes for all client interactions and tasks
• Making the 1st contact phone call within the 5-day time frame
• Taking an intake when necessary
• Re-scheduling appointments per supervisor direction
• Monitor the care coordinator's schedule
• Complete denial paperwork for clients that are not interested in services
• Assist with care coordinator's incoming mail Qualifications
• Experience in customer service
• Excellent time management
• Able to use Microsoft Outlook
• Experience working with seniors is a plus
• HS Diploma required, associate's degree preferred

Pay:

$21.63 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Joliet, IL 60435 (Preferred)

Work Location:

In person