The Lead supports leadership by providing onsite guidance and support to the team responsible for inpatient care for individuals who have experienced recent trauma. This role assists with on-call schedules, fosters collaboration with internal and external stakeholders, coordinates hospital and trauma clinic schedules, ensures data quality, monitors productivity, and fulfills other key responsibilities under the direction of the leadership team.
Major Responsibilities:
Team Navigation:
Assists the leadership with daily operations and team performance by guiding the team to meet individual and team goals, high standards of productivity, quality documentation, interdisciplinary collaboration, and fostering a supportive work environment.
Patient Support:
Provides immediate emotional support and resources to hospitalized patients following a trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. Also, complete assessments and facilitate warm-handoffs to providers for ongoing care.
Resources Navigation:
Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
Outreach:
Guides the team, offers patient support, works alongside other groups, and actively engages in intensive community outreach. This also involves making follow-up telephone calls and sending letters to discharged patients to connect them with outpatient resources.
Continuity of Care:
Schedules patient appointments with the TRC, other internal Advocate Health resources, or community partners before discharge and provides brief follow-up calls after discharge when necessary, to ensure ongoing care which requires strong collaboration with other providers.
Assessments:
Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
Record Keeping:
Maintains accurate records of patient interactions and action plans.
Collaboration:
Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care. Minimum Job Requirements Education High School Diploma or GED.
Certification / Registration
/ License N/A Experience Minimum of three years' experience in social services.
Knowledge / Skills
/ Abilities Strong verbal and written communication skills. Ability to work collaboratively within a team and independently. Proficiency in Microsoft Office Suite. Strong organizational skills. Ability to handle difficult conversations and maintain professionalism. Willingness to adapt to evolving job responsibilities. Preferred Job Requirements Education Associate's Degree Experience Three or more years of experience in social services. Epic or EMR experience Knowledge / Skills / Abilities Previous supervisory experience. Experience working with trauma-affected populations. Bilingual Physical Requirements and Working Conditions Full-time position (40 hours per week), with flexibility to cover all shifts as needed. Availability to work days, evenings, nights, weekends, and holidays. Reliable, punctual, and open to learning. Familiarity with and experience working in the designated service area. Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care. Passion for and dedication to serving the community. Excellent communication, collaboration, and rapport-building skills. Empathy-driven, service-oriented attitude. Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors. Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required. All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
