Care Coordinator

Job Category:

Insurance

Requisition Number:

CAREC002232

Posting Details

Posted:

September 29, 2026

Full-Time

On-site

Locations

Showing 1 location

3750 Priority Way S. Drive

Indianapolis, IN 46240, USA

Job Details

Description

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we're looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you're supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply:

We offer health, dental, and vision benefits plus HSA incentives

401 (k) match with personal finance seminars and one-on-one assistance

Tuition Reimbursement

Training and Orientation at our Headquarters in Indianapolis

Mentorship Onboarding Program

Employee Recognition Program

Leadership Development Program

Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

The Position:

We are looking for Care Coordinator to join our team!

Education and Experience:

High School diploma

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Basic computer skills including but not limited to data entry, email, and internet

Ability to communicate telephonically

Ability to maintain confidentiality

Excellent verbal and written communication skills

Ability to work independently, be detail oriented and organized

Ability to meet multiple competing deadlines

Excellent customer service skills

Meet attendance schedule with dependability and consistency

Overview:

The Care Coordinator position will report to the Care Coordination Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.

Below are some key functions and skills for this opportunity:

Communication and follow up on all Internal Request Queues

Contact with provider offices to follow up on patient requests

Contact with patients to follow up on Internal Requests tickets

Customer Contact to follow up and survey results

Responds to email and phone calls within 24 hours

Review and resolve service Sales Paperwork Tickets

Communicates with Care Coordinators and other departments for resolution of tickets

Mentoring of new employees entering the department

Track internal request queues to ensure department metrics are met each month

Qualifications

Behaviors

Required

Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Goal Completion:

Inspired to perform well by the completion of tasks

Self-Starter:

Inspired to perform without outside help

Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Peer Recognition:

Inspired to perform well by the praise of coworkers

Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.