$22 an hour
Full-time $18
$22 an hour
Full-time Join the Collins Surgical Team!

At Collins Surgical, we are committed to improving patients' lives through exceptional service and innovative healthcare solutions. As one of the Northeast's leading providers of compression therapy, wound care, urology, ostomy, nutrition, and durable medical equipment, we pride ourselves on delivering a best-in-class patient experience. We're growing and are looking for a Resupply Coordinator who is highly organized, compassionate, and thrives in a fast-paced healthcare environment. This position plays a critical role in ensuring patients receive their recurring medical supplies on time while maintaining insurance compliance and providing outstanding customer service. Position Summary The Resupply Coordinator serves as the primary point of contact for patients enrolled in our recurring supply programs. This individual will guide new patients through the onboarding process, coordinate with internal departments, manage monthly reorder workflows, and ensure all documentation and authorizations remain compliant. Bilingual (English/Spanish) candidates are strongly preferred to better serve our diverse patient population. Primary Responsibilities Contact and onboard new patients into Collins Surgical's resupply program. Welcome new patients and distribute welcome packets and educational materials. Coordinate closely with our Prior Authorization team to ensure new patients have all required documentation and insurance approvals. Manage recurring monthly patient orders to ensure timely delivery of supplies. Monitor authorization expiration dates and collaborate with our offshore support teams to obtain renewals before coverage expires. Maintain compliance with payer requirements and documentation standards for recurring orders. Communicate proactively with patients regarding upcoming shipments, insurance updates, and prescription renewals. Work collaboratively with Customer Service, Billing, Clinical, and Prior Authorization departments to resolve issues efficiently. Maintain accurate patient records within company software systems. Identify opportunities to improve workflows and enhance the patient experience. Qualifications High school diploma or equivalent required. Previous experience in healthcare, medical office, DME, customer service, insurance verification, or medical scheduling preferred. Strong organizational and time management skills. Excellent verbal and written communication skills. Comfortable speaking with patients by phone throughout the day. Ability to manage multiple priorities while maintaining attention to detail. Experience with EMR, Brightree, or similar healthcare software is a plus. Bilingual in English and Spanish strongly preferred. What We're Looking For The ideal candidate is someone who: Enjoys helping patients. Is dependable and highly organized. Works well independently while collaborating with a team. Takes initiative and follows through on tasks. Is comfortable working with insurance requirements and healthcare documentation. Brings a positive attitude and a willingness to learn. Why Join Collins Surgical? Family-owned company with over 45 years of serving patients. Collaborative, supportive team environment. Opportunity to make a meaningful impact on patient care. Stable, growing organization with opportunities for career advancement. Competitive compensation and comprehensive benefits package. Monday-Friday schedule with no evenings or weekends.

Location:

Easton, MA Employment Type:

Full-Time If you're passionate about helping patients, enjoy building relationships, and want to be part of a growing healthcare organization that values innovation and exceptional service, we'd love to hear from you. Apply today and help us continue delivering outstanding care to the patients who depend on us every day.

Pay:

$18.00

$22.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan

Work Location:

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