Dental Insurance Coordinator Specialized Dental Partners - 1.0 Stoughton, MA Job Details Full-time $24 - $28 an hour 16 hours ago Benefits Health insurance Dental insurance Qualifications Accounts receivable management Dental receptionist Dental insurance HIPAA High school diploma or GED Dental terminology Attention to detail Medical claims submission Full Job Description Insurance & Patient Care Coordinator Multi-Site Endodontic Practice Overview We are looking for an organized, confident, and patient-focused Insurance & Patient Care Coordinator to support our growing multi-site endodontic practice. This is not a behind-the-scenes insurance-only position—you will play an important role in welcoming patients, answering questions, coordinating benefits, and helping each patient move forward with the care they need. The ideal candidate understands dental insurance, communicates financial information clearly, and can confidently support front desk operations across multiple locations. You should be comfortable balancing accuracy, urgency, and exceptional patient service in a fast-paced specialty environment. Responsibilities Verify dental insurance eligibility, benefits, frequencies, limitations, deductibles, and remaining maximums before appointments. Review endodontic and specialty benefits and document findings accurately in the patient record. Communicate estimated patient responsibility clearly and confidently. Explain insurance limitations without making guarantees of payment or using confusing insurance terminology. Submit accurate claims, supporting documentation, narratives, and radiographs when needed. Follow up on outstanding claims, denials, rejected claims, and requests for additional information. Coordinate insurance authorizations and referrals when required. Monitor aging insurance balances and work proactively to resolve unpaid claims. Welcome patients warmly and provide a professional, reassuring front desk experience. Answer incoming calls, respond to patient questions, and schedule consultations, treatments, and emergency appointments. Follow up with referred patients, cancelled patients, and patients who have not yet scheduled. Collect patient balances, copayments, and deposits according to practice guidelines. Maintain accurate patient demographics, insurance information, referral documents, and communication notes. Support check-in and check-out workflows as needed. Partner with doctors, clinical team members, and practice leadership to ensure smooth patient handoffs. Provide coverage and operational support across multiple practice locations. Maintain patient confidentiality and follow all HIPAA and compliance requirements. Contribute to a positive, solutions-focused team culture. Qualifications Dental insurance and front desk experience required. Experience in an endodontic, dental specialty, or multi-location practice is a plus. Strong understanding of dental terminology, insurance verification, claims, and patient financial responsibilities. Comfortable communicating with patients about treatment costs and insurance limitations. Warm, professional, and confident patient communication skills. Strong attention to detail and commitment to accurate documentation. Ability to prioritize multiple responsibilities in a fast-paced environment. Reliable transportation and willingness to work at multiple practice locations. Comfortable learning and working in dental practice-management systems and insurance portals. Dependable, proactive, and willing to take ownership through resolution. High school diploma or equivalent required; a bachelor's degree is not required. What Success Looks Like Insurance benefits are verified accurately and before the patient arrives. Patients understand their estimated financial responsibility and feel confident moving forward with care. Claims are submitted cleanly and followed through until resolution. Referrals and patient inquiries receive timely follow-up. Front desk operations remain organized, welcoming, and patient-centered. Every patient feels supported from their first phone call through the completion of treatment.

Pay:

$24.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance

Experience:

Dental claims managemnent : 3 years (Required)

Location:

Stoughton, MA 02072 (Required) Willingness to travel: 25% (Required)

Work Location:

In person