Care Coordinator /

Office Coordinator Full Circle Home Care Location:

Crofton, MD (in person)

Schedule:

Monday-Friday, 9:00 AM-3:00

PM Pay:

$18.00-$21.00 per hour, based on experience About Full Circle Home Care Full Circle Home Care provides home care and Developmental Disabilities Administration (DDA) services across Maryland. Our mission is Creating Healthcare Solutions for the Community. We are seeking a dependable, organized person to coordinate services and help run our Crofton office. You will work directly with clients, families, Care Professionals, Direct Support Professionals (DSPs), applicants, agency leadership, and our virtual assistant. What You'll Do Client services and scheduling Coordinate services for new and existing clients and DDA participants. Help arrange caregiver and DSP schedules, confirm coverage, and communicate changes. Follow up with clients and families about services and concerns. Resolve routine issues and promptly bring urgent matters to leadership. Record calls, service updates, and follow-up actions in agency systems. Recruitment and onboarding Speak with applicants and conduct initial interviews for caregiver and DSP positions. Schedule interviews and orientations with agency leadership. Follow up with applicants throughout the hiring process. Coordinate with the virtual assistant to identify missing documents and keep onboarding moving. Office and records Open and provide in-person coverage for the Crofton office during scheduled hours. Answer calls, respond to agency emails, and welcome visitors. Help coordinate Walk-In Wednesdays at the Crofton office. Maintain organized client and employee records, including paper files kept at the office. Review files for missing or incomplete items and follow up with the appropriate team member. Help prepare records for internal reviews, surveys, and audits. Keep office supplies and daily administrative work organized. Team coordination and outreach Meet regularly with the virtual assistant to review applicants, pending documents, client needs, and upcoming office activities. Share Walk-In Wednesday and outreach updates with the virtual assistant for social media posting. Assist with recruitment events and community outreach as needed. Come prepared to weekly team meetings with updates on staffing, client concerns, applicants, and work that needs follow-up. Qualifications High school diploma or GED required; associate's or bachelor's degree preferred. Experience in home care, healthcare, human services, scheduling, or office coordination preferred. Recruiting or interviewing experience is a plus. Strong organization, follow-through, and communication skills. Comfortable speaking with clients, families, employees, and applicants by phone and in person. Able to manage several priorities and handle confidential information professionally. Comfortable using Microsoft Office and electronic records systems. CareSmartz360 or other scheduling or EVV system experience preferred. Reliable transportation to the Crofton office required. Why Join Us? $18.00-$21.00 per hour, based on experience Consistent Monday-Friday daytime schedule Uniform allowance Opportunities to grow with the agency Work that makes a difference for individuals and families How to Apply Apply through our careers portal https://www.fullcirclehomecaremd.com/home-and-community-based-services-hcbs-career-portal/careers-and-jobs or email your resume to info@fullcirclehomecaremd.com . Questions? Call (443) 295-3017 ext: 700 during office hours, Monday-Friday, 9:00 AM-3:00 PM.

Work location:

In person,

Crofton, Maryland Pay:

$18.00 - $21.00 per hour

Benefits:

Flexible schedule Life insurance Opportunities for advancement Paid time off Uniform allowance

Work Location:

In person