Orthodontic Treatment Coordinator Mitten Kids Dentistry & Orthodontics Grand Rapids, MI Job Details Full-time $22 - $24 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Paid sick time Qualifications Customer communication Teamwork Sales Customer service Attention to detail Dental office experience Full Job Description About Us Mitten Kids Dentistry & Orthodontics is committed to providing the highest level of orthodontic care for children of all ages and adults too! We strive to create a fun, positive, and safe environment where every patient feels comfortable and supported. At Mitten Kids , we view our team as an extension of our family. Each team member brings unique talents, perspectives, and value to our practice, contributing to the exceptional care and experience we provide to our patients and families. The Treatment Coordinator plays a vital role in the patient experience at Mitten Kids Orthodontics. The Treatment Coordinator focuses on establishing meaningful relationships, educating families, and confidently guiding them through their child's individualized treatment journey. This role combines exceptional patient service with strong communication, relationship-building, and consultative skills. The Treatment Coordinator must be comfortable presenting treatment recommendations, discussing financial options, and confidently guiding families toward moving forward with recommended care.

Our Ideal Candidate Will Possess These Qualities:

Exceptional communication and interpersonal skills , both verbal and written, with the ability to build trust and meaningful relationships with patients and families. Friendly, enthusiastic, and compassionate demeanor with a genuine passion for meeting and engaging with new patients. Confident and comfortable discussing treatment, financial arrangements, insurance benefits, and financing options with professionalism and sensitivity. Sales or customer service experience , with the ability to confidently educate patients and help them move forward with recommended treatment. Dental or orthodontic experience preferred , particularly 1+ years of Treatment Coordinator experience ; however, we are willing to train the right candidate who excels at building relationships. Highly organized and detail-oriented , with strong follow-through and the ability to multitask in a fast-paced environment. Strong teamwork and collaboration skills , while also being able to work independently and take ownership of responsibilities. Professional and empathetic approach when handling difficult conversations or patient concerns. Positive, solution-oriented mindset with a strong sense of accountability. Goal-oriented , motivated by achieving individual and team goals while maintaining an exceptional patient experience. Proficient with computer systems and practice management software , with a strong understanding of patient confidentiality and professional boundaries.

Key Responsibilities:

Conduct initial consultations with patients and families and help identify their orthodontic needs. Clearly explain treatment options, procedures, expected outcomes, and recommended treatment plans. Work closely with the orthodontist to present treatment plans, including treatment fees and financial options. Educate patients and families about insurance benefits, financing options, and financial responsibilities. Maintain accurate and up-to-date patient, treatment, and financial records. Communicate effectively with the orthodontist, clinical team, and administrative staff to ensure a seamless patient experience. Address patient questions and concerns with professionalism, empathy, and appropriate follow-through. Maintain patient confidentiality and comply with all applicable privacy requirements.

•This position is 4 days a week and considered full time

• Tuesdays and Wednesdays 7:45a-5p Thursdays 6:45am-2pm Mondays or Fridays reserved for an administrative day Mitten Kids Dentistry's Core Values At MKDO, our core values aren't just words on a wall- they shape how we show up every single day. They guide how we communicate, how we solve problems, how we lead, and how we care for our families and our teammates. These values influence how we handle tough conversations, celebrate wins, support growth, and hold each other accountable. We are intentional about protecting a culture where people feel supported, challenged, respected, and proud of the work they do. We live out our core values in everything we do: Good Vibes, Great Attitude Expect Excellence Team First Do the

Right Thing Be Open and Honest Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Paid sick time Paid time off Vision insurance

Experience:

Dental office : 1 year (Preferred) Ability to

Commute:

Grand Rapids, MI 49525 (Required)

Work Location:

In person