We are looking for a Care Coordinator to support care management operations and help ensure members receive timely, well-organized services in Syracuse, New York. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining administrative accuracy with member support in a healthcare setting. The person in this role will work closely with clinical staff to manage referrals, track authorizations, coordinate service delivery, and maintain clear communication across teams and external partners.

Responsibilities:

• Enter and maintain authorization information in internal systems with a high level of accuracy, and monitor upcoming expirations to support uninterrupted services.
• Coordinate approved services with community providers, agencies, and internal team members to help meet member care needs efficiently.
• Support case management activities by arranging appointments, organizing service-related tasks, and assisting with day-to-day care coordination priorities.
• Partner with the clinical team in regular discussions to identify workflow challenges and suggest practical process improvements.
• Prepare, update, and distribute operational reports as requested to help track performance and support departmental needs.
• Provide general administrative support through document handling, correspondence, record maintenance, message management, and other office-related tasks.
• Communicate routinely with members to provide updates, gather needed information, and help address service-related questions.
• Contribute to quality and performance improvement efforts by following established procedures and supporting ongoing operational excellence initiatives.