Overview We are seeking a dedicated and compassionate Client Care Coordinator to serve as the primary point of contact for clients during their most sensitive moments. This vital role requires a professional who can provide empathetic support and ensure a seamless experience from the initial inquiry to the service agreement. This paid position offers an opportunity to make a meaningful difference in the lives of clients while working within a supportive team environment. Responsibilities Effectively handle intake calls. Gathers information regarding client needs, home environment, desired schedule, psycho-social aspect of client care while practicing active listening and establishing a level of trust and understanding with the caller. Manage and complete all follow-up calls for potential clients. Clearly explain the capabilities of the caregiver, setting clear expectations for the services to be delivered. Schedule in person client assessment, confirming date/time before ending the call. Meet with client and family (company car provided) to accurately complete all admission paperwork and assure the client and family understand the homecare plan and their responsibilities. Gather information regarding client health status, recent hospitalizations or falls, specific dietary needs, mobility, medication regiment, mental/cognitive status, equipment. This also includes observation of the home environment for safety/risk. Visit client (in place where care will be delivered). Ascertain the type of care the client will need by establishing a baseline of the client's condition. Assess the client's cognitive ability in addition to the physical need. Observe the environment, looking for any issues that may be deemed unsafe (power cords, throw rugs, cluttered stairs or pathways, lack of hand rails, older appliances, poor lighting, pets). Complete all admission/consultation paperwork for it to be entered electronically. Develop the Plan of Care in accordance with client needs and wishes; update as warranted. The goal is to provide guidelines for the caregivers to follow based on client needs and wants, all while remaining safe and maintaining dignity. Communicate all information to office team regarding desired schedule and skill level needed. Review services and cost of care with client and complete client service agreement and initial paperwork. Once care has started, follow up with client/family to ensure satisfaction with service. Conduct supervisory visits, if warranted, in the home and ensure that services are provided in accordance with the Plan of Care. Conduct supervisory visits to client's home, preferably when the caregiver is present. Review the care plan to determine relevance and accuracy. Adjust care plan based on any changes in client condition or ability. Communicate changes to all care staff involved in the case. Document in the Call Log all pertinent situations and interactions with caregivers, applicants, clients, families, potential clients and referral sources to ensure coordination and continuity of care. Effectively resolve complaints and incidents. On-call evenings and weekends as scheduled. Maintain positive relationships with clients and referral sources. Ascertain client satisfaction with services. Communicate with office staff regarding any issues or complaints discovered. Work to resolve to satisfaction of client. Independently respond to and resolve client complaints and concerns.

Benefits:

Paid time off

Experience:

Older adults: 1 year (Preferred) Willingness to travel: 50% (Required)

Work Location:

In person