Medical Office Assistant:

(Patient Care Coordinator | Eligibility, Benefits & Patient Invoicing experience - REQUIRED) Attunement Wellness | Portland 97239 Position Summary Attunement Wellness is hiring a assistant to be the front desk lead and operational backbone of our integrative healthcare clinic. This role is ideal for someone who is detail-oriented, calm under pressure, and confident discussing insurance, patient financial responsibility & motivated to fill scheduling gaps. You'll have real ownership of eligibility, benefits verification, and patient invoicing—helping patients feel informed while keeping clinic systems running smoothly. You are the front-facing person whom patients interact with the most. No matter what, you go above and beyond to make the patient feel taken care of, and coordinate with staff with a "can-do" presence, initiating what needs to be done, before being asked.

Values Attunement:

Returning to harmony—body, mind, and spirit.

Patient-centered care:

Listen first, treat the whole person, tailor every plan. Clinical excellence & safety: High standards, clear workflows, HIPAA compliance.

Collaboration:

Team-based integrative care; we coordinate for the best outcomes. Integrity & transparency: Clear communication, clear policies, no pressure. Key Responsibilities Provide a warm, professional front-desk experience (phones, messages, check-in/out) Schedule and coordinate appointments across multiple providers, making sure openings have been proactively filled. confident selling services and products. Manage waitlists, cancellations, and same-day openings Verify insurance eligibility and benefits prior to visits Clearly communicate benefits (deductibles, copays, visit limits; benefits not guaranteed) Collect and post payments; generate invoices and superbills Maintain accurate account notes and support clean billing workflows Collaborate with providers and support billing to prevent errors. Assist in everyday flow between patients and providers. Comfortable using Ai for finding solutions and problem solving. Qualifications 2+ years in a medical front desk, patient financial services, and/or billing role Patient care coordinator experience. Comfortable proactively filling open slots Comfortable discussing insurance and patient responsibility Strong attention to detail, organized, and follow-through Professional, calm, and HIPAA-aware Medical billing experience is a plus Payer follow-up during down time Experience in PT, acupuncture, chiropractic, or massage clinics preferred Jane App EHR experience strongly preferred

Bonus:

Marketing, social media, assisting with outreach events, a plus!

Schedule & Pay Start:

~15-20+ hours/week $20-$23/hr, depending on experience Benefits available at 32-40 hours/week About Attunement Wellness We are a collaborative, patient-centered, integrative clinic that values clarity, integrity, and clinical excellence. We prioritize clear communication, strong systems, and respectful care for patients and staff alike.

Pay:

$20.00 - $23.00 per hour Expected hours: 20.0 - 32.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable contacting patients and filling gaps in the schedule for multiple providers? Are you comfortable with patient invoicing and explaining their benefit plan? Are you willing and able to use Ai tools as needed?

Experience:

Medical receptionist: 2 years (Required)

Work Location:

In person