UPMC - University of Pittsburgh Medical Center is seeking a Service Coordinator I to support patients and members by coordinating healthcare and social assistance services. In this role, you will manage referrals, schedule appointments, track services, and ensure timely follow-up to support care plans. You will communicate with patients, families, clinicians, and community agencies, maintain accurate documentation in electronic systems, and help address barriers to care. Ideal candidates are detail-oriented, compassionate, organized, and comfortable working in a fast-paced, collaborative healthcare environment focused on improving community health outcomes. Responsibilities Coordinate healthcare and social assistance services for assigned patients or members Schedule appointments, manage referrals, and track completion of services Support implementation of individualized care or service plans Communicate with patients, families, providers, and community agencies Maintain accurate and timely documentation in electronic systems Identify and help address barriers to care (e.g., transportation, access to services) Monitor service utilization and escalate issues or high-risk situations Follow organizational policies, privacy standards, and compliance requirements Collaborate with interdisciplinary teams to improve care coordination Contribute to a patient-centered, culturally sensitive care environment Required Skills Care coordination Healthcare administration Electronic health records (EHR) usage Scheduling and referral management Documentation and data entry Knowledge of community resources Patient/customer service Written and verbal communication Time management and organization Basic computer proficiency (MS Office, databases)