care coordinator.lewisville, texas (remote)posted 10 days ago job detailssummary$19.99 - $20 per hourtemporaryhigh schoolcategoryoffice and administrative support occupations reference AB_5070656 job details In this role, you will help specialty pharmaceutical manufacturers connect more deeply with the patient experience through maximized efficiency, productivity, and quality. By delivering personalized service and creative solutions through a flexible technology platform, you will ensure providers are confident in prescribing medications and patients can quickly obtain and complete their critical therapies. Responsibilities Create and complete accurate referrals and applications within a centralized customer relationship management platform. Resolve patient questions and concerns regarding their journey and therapy status. Steward patient accounts from initial contact through final approval or denial. Enter detailed, accurate information into proprietary software while actively conversing via telephone. Place outbound phone calls for essential patient follow-ups and confirmations. Maintain a highly supportive experience by educating the caller and controlling the conversation. Interact with patient referral sources, including healthcare providers, to process new applicants. Skills & Requirements 2-4 years of customer-facing experience (call center or customer service environment highly preferred). High School education required. Ability to type a minimum of 40 WPM and accurately transcribe notes while speaking to customers. Microsoft Products experience, including mandatory proficiency with video conferencing tools like Teams and Zoom. Exceptional written and professional verbal communication skills with a patient-centric focus. Independent, driven self-starter with solid time management skills and the ability to hit daily/weekly metrics. Must be available to work any 8-hour shift between 7 AM - 7 PM (CST). Mandatory virtual onboarding training takes place from 8 AM - 5 PM (CST) for the first 4-6 weeks. Strict adherence to attendance policies is required. Knowledge of insurance billing methods and pharmacy operations is a plus.

salary:

$19.99 - $20 per hourshift: Firstwork hours: 7 AM - 7

PMeducation:

High SchoolResponsibilities

• Applies acquired job skills and company policies and procedures to complete assigned tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with Supervisor or senior peers on complex and unusual problemsSkillsmultitaskspeaking to customerMicrosoft Products experienceQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies.

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.