Position Details:

Commute to Davita clinics as required 3-4 times per week, work the remaining time from home
Full-Time, Monday-Friday schedule
Daily start time between 7:00-8:00 AM
Must provide flexibility as needed to meet patient and clinic needs
Reliable transportation required
Mileage reimbursed
When working from home - must include a quiet, private space with high-speed internet
Full IT setup provided

Responsibilities:

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way communication, both oral and written
Act in alignment with DaVita's mission and values to deliver high-quality patient care\n

Qualifications:

\nHigh school diploma or GED required\n
\n2+ years of experience in a professional office environment\n
\nAbility to handle confidential information with discretion and sound judgment\n
\nStrong verbal communication skills\n
\nProficiency in Microsoft Office, Excel, and Outlook\n
\nPrior experience with Electronic Medical Records preferred\n
\nCommitment to service excellence and patient satisfaction\n
\nAbility to work autonomously while collaborating effectively with the team\n
\n

Preferred Qualifications:

\n1-3 years clinical medical office experience\n
\nCNA or MA experience is a plus\n
\nExperience coordinating care (referrals, care management, etc.)\n
\nFamiliarity navigating insurance payers\n
\nExperience in direct patient care or support\n
\nPrior medical office environment experience\n

Why You'll Love Working Here:

\nMake a direct impact on the lives of patients with complex chronic conditions\n
\nBe part of a mission-driven, collaborative care team\n
\nFlexible hybrid schedule with opportunity for professional growth\n

What We'll Provide:

\nMore than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.\n

\nComprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out\n
\nSupport for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more\n
\nProfessional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

\n#LI-TS2\nAt DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as \"a place w I belong.\" Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.\nThis position will be open for a minimum of three days.\nThe Wage Range for the role is $18.00 - $22.50 per hour.\nFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates\nCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at careers.davita/benefits\n

Colorado Residents:

Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. 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Care Coordinator - Davita IKC - White Plains, MD