Urgent Care Practitioner

Job summary Main area Urgent Care Grade Band 6

Contract Permanent:

Part time and bank also considered Hours Full time Part time Flexible working 37.5 hours per week Job ref 818-IUC347-QIA2141-A Employer Lincolnshire Community Health Services NHS Trust Employer type NHS Site Beech House Town Lincoln Salary £38,682

• £46,580 per annum, pro rata Salary period Yearly Closing 07/05/2026 23:59 Employer heading Urgent Care Practitioner Band 6 We recognise that outstanding care can only be delivered through our people.

We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS. We are always keen to welcome highly skilled, committed and compassionate individuals to our teams

• people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG). Our Group values guide everything we do.

They are:

• Compassionate
• We care about people
• Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
• Collaborative
• We work together as a team
• Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
• Innovative
• We strive to improve
• Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices.

It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment. If you believe in them too, then you are ready to join the LCHG team. We've taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire

• making a positive difference to our patients.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

REMEMBER

• Please ensure you read all information prior to applying for any job roles.

Please note any CV's or covering letters received via email will not be accepted without an online application being completed. Any applications via agency will also not be accepted. Job overview

Urgent Care Practitioner Location :

Clinical Assessment Service Band 6 Part time considered You should be a registered Health Care Professional, and have experience in the delivery of health and/or social care, ideally in an urgent or emergency care setting. We are looking to recruit dynamic individuals that will compliment the existing team of multi-professional practitioners. Main duties of the job The Urgent Care Practitioner (UCP) in the Telephone Clinical Assessment Service is responsible for providing safe, timely, and clinically appropriate assessment and triage of patients contacting the service.

Key responsibilities include:

Conducting structured telephone assessments to determine the urgency of patient needs. Advising patients on the most appropriate care pathway, including self-care, referral to primary care, or escalation to urgent or emergency services. Documenting consultations accurately in the patient record system to ensure continuity of care. Identifying and responding to safeguarding concerns and clinical red flags. Supporting the service in meeting clinical quality, governance, and patient safety standards. Communicating effectively with multi-disciplinary teams to coordinate patient care. This role is critical to maintaining safe access to urgent care, reducing ED attendances, and ensuring patients receive timely clinical advice and intervention On occasion you may be required to support other urgent care services such as UTC's & home visiting which run 24/7 services. There is daily GP support available remotely. Working for our organisation Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey. At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce. LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively. We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev Detailed job description and main responsibilities The successful candidate will be expected to: Conduct structured telephone assessments of patients contacting the service, ensuring safe and accurate triage. Make clinical decisions within agreed protocols, providing appropriate advice or escalation. Document all consultations clearly and accurately in the patient record system. Identify and act upon safeguarding concerns or clinical red flags. Communicate effectively with patients, carers, and multi-disciplinary teams to ensure continuity of care. Participate in clinical governance, quality assurance, and ongoing professional development activities The post holder will be expected to model the professional attitudes and behaviours outlined in the LCHS behaviours framework. Please see job description for further details. The service operates 24 hours a day, 365 days a year and the post holder will be expected to work flexibly. Person specification Qualifications Essential criteria Registered health care professional with existing registration Evidence of degree level study or equivalent Level 6/7 History Taking qualification or a willingness to work towards. HEI or LCHS approved minor injury or a willingness to work towards HEI or LCHS approved minor illness course, or a willingness to work towards Desirable criteria Supervision/mentoring training or qualification Leadership/management training or qualification Independent prescribing / supplementary prescribing qualification. HEI or LCHS approved paediatric course Experience Essential criteria Substantial consolidated experience of clinical practice in a range of setting including assessing minor illnesses/injuries face to face Administration of medication within Patient Group Directives (PGD) Experience of working in a multi-professional/multi agency environment Experience of coaching and mentoring others Desirable criteria Experience of urgent or emergency care Ability to demonstrate a working knowledge of the local clinical governance agenda Previous experience of supporting or managing change Previous experience working remote consultation Enjoy a better quality of life in one of the UK's most welcoming counties. Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Important Information:

All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 3 month period. Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check. We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations. Support and/or assistance with completing an application form is available from the Human Resources Team by calling 01522 572889. We encourage and support vaccination update as this remains the best line of defence against COVID19. Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement Due to the high volume of applications we receive, LCHS reserves the right to close this advert prior to the closing date. Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Urgent Care Practitioner ( PDF , 223.1 KB ) CEO Welcome Letter ( PDF , 83.5 KB ) Acceptable use of AI in Personal Statements ( PDF , 95.3 KB ) Apply online now Further details / informal visits contact Name Amy Stafford Job title Clinical Team Lead Email address amy.stafford2@nhs.net Telephone number 07557 86695 Additional information Brendan Lawlor Clinical Service Lead B.lawlor1@nhs.net List jobs with Lincolnshire Community Health Services NHS Trust in Nursing and Midwifery or all sectors