Appointment Coordinator Cove Dental Care - Easley, SC Cove Dental Care is a growing, prevention-focused dental practice built on relationships, clarity, and exceptional patient experience. We're looking for an Appointment Coordinator who thrives on being the first voice patients hear — turning phone calls into scheduled visits, keeping our schedule full and accurate, and making every patient's first impression of Cove a great one. This role is ideal for someone who is organized, warm on the phone, energized by a busy front desk, and takes pride in a schedule that runs like clockwork. What You'll Do As our Appointment Coordinator, you'll own the patient journey from the first phone call to the moment they're seated — and make sure tomorrow's schedule is ready before tomorrow arrives. Key Responsibilities Answer inbound calls promptly and warmly, with the goal of scheduling every caller Schedule new patients and gather complete intake information on the first call Run our appointment confirmation system — automated reminders, confirmation calls, and same-day schedule adjustments Fill last-minute openings from our ASAP, recall, and unscheduled treatment lists Prepare tomorrow's schedule today: verify insurance, flag balances, confirm records and x-rays are in place Manage emergency appointments so patients in pain are seen quickly Apply our cancellation and no-show policies with professionalism and consistency Greet and check in patients with a calm, hospitality-driven experience Keep accurate notes and documentation in the practice management system Collaborate closely with doctors, hygienists, and the front office team What We're Looking For Required Dental front office experience — scheduling, reception, or patient coordination Excellent phone presence and verbal communication Highly organized with strong attention to detail and follow-through Comfortable juggling calls, walk-ins, and schedule changes without losing warmth Professional, friendly, and confident demeanor Preferred (but not required) Experience with Open Dental or similar practice management software Experience with insurance verification and appointment confirmation systems Background running recall, reactivation, or unscheduled treatment lists Why Cove Dental Care Relationship-based, patient-first culture Supportive, team-driven environment (no corporate feel) Leadership that values clarity, systems, and professional growth Competitive pay based on experience Full-time, stable position with long-term opportunity