The Treatment Coordinator at Arches Dental Care plays one of the most pivotal roles in the patient journey. This position bridges the gap between the clinical recommendation and the patient's decision to move forward with care. As the primary point of contact for treatment presentation and financial conversations, the Treatment Coordinator is responsible for ensuring that every patient fully understands their options, feels confident in their decision, and experiences no unnecessary friction between diagnosis and care. This is not a high-pressure sales role — it is a patient advocacy and education role. The best Treatment Coordinators are warm, trustworthy, and exceptionally skilled at breaking down complex dental treatment into clear, approachable conversations. They understand that helping a patient say yes to treatment they need is one of the most meaningful things they can do for that patient's long-term health. What You'll Do Present comprehensive and single-visit treatment plans to patients following clinical exams, using language that is clear, compassionate, and free of jargon Educate patients on the clinical necessity, benefits, and risks of recommended treatment; answer questions thoroughly and honestly Customize the treatment conversation to each patient's unique concerns, values, and communication style Walk patients through all available financial options including insurance benefits, in-house plans, and third-party financing (CareCredit, Sunbit, etc) Obtain signed informed consent and financial agreements prior to scheduling treatment appointments Follow up consistently with patients who did not schedule at the time of presentation; maintain a treatment pending log and work it daily Track case acceptance rates by provider and report metrics to the Office Manager regularly Collaborate with the clinical team to develop scripting and presentation strategies that improve patient comprehension and acceptance Verify patient insurance benefits prior to treatment appointments; communicate coverage and estimated out-of-pocket costs clearly and accurately Prepare accurate pre-treatment estimates and insurance breakdowns; set realistic financial expectations without overpromising coverage Submit pre-authorizations for high-value or complex treatment as required by insurance carriers Coordinate with the billing team or Office Manager on outstanding claims, denials, or complex insurance situations Assist patients in completing financing applications and guide them through payment plan options Ensure all financial arrangements are properly documented in the practice management system prior to scheduling

QUALIFICATIONS

2+ years of experience in a dental treatment coordination, patient financial counseling, or similar role Strong working knowledge of dental insurance (PPO, fee-for-service) and benefit verification processes Demonstrated ability to have confident, compassionate financial conversations with patients High proficiency in dental practice management software (Open Dental or similar) Exceptional interpersonal and written communication skills Strong organizational skills and attention to detail; able to manage a large pending treatment list without dropping follow-ups Proven track record of achieving strong case acceptance rates

COMPENSATION AND BENEFITS

Competitive hourly compensation — range to be discussed during interview Health insurance Paid Time Off (PTO) Dental benefits Continuing education (CE) allowance and professional development support 401(k) or retirement plan Bonus opportunities Supportive, team-oriented work culture with a focus on growth Arches Dental Care is a premier dental practice located in Indian Land, SC serving the communities. Our practice offers comprehensive general, cosmetic, restorative, implant, Invisalign, and sedation dentistry in a modern, patient-centered environment. We are proud to be a top-rated Invisalign Gold Provider and a trusted resource for advanced implant dentistry in the region. Our team is committed to delivering a patient experience rooted in personalized care, clinical excellence, and genuine compassion. ​We are looking for someone who truly enjoys talking to patients and helping them schedule their treatment for a better smile and a healthy lifestyle. If this is something you are passionate about, we can't wait to meet you!

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Dependent care reimbursement Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person