POSITION SUMMARY

Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff.

ESSENTIAL

FUNCTIONSEssential Functions Statement(s)Schedules appointments related to physical therapy (walk-in and via phone)Manages phone system and assists Physical Therapist in taking messagesGreets visitors and patients to determine their needs and directs them accordinglyAdministers and enters patient intake formsCommunicates with patients regarding insurance coverage and financial responsibilityCollects co-pay, co-insurance and other balances owed on accountPrints billing slip for Physical Therapist to mark services performedSchedules follow-up appointments and cancels patient appointments due to no showEnters charges and reconciles paymentsManages buckets in Athena and ensures that claims are in drop status at charge entryMaintains cash drawer for making changes and balances it dailyVerifies that all billing slips are submitted at the end of the dayServes as a liaison between the Business Office and Physical Therapy to ensure eligibility and Patient benefits are obtained before patient appointmentRegular and predictable attendanceAbility to work in a cooperative manner with othersPerforms others tasks as assigned

SKILLS & ABILITIESEducation:

High School Graduate or General Education Degree (GED):

Required Experience:

Previous experience in the operations of a physical therapy office is preferred.

Computer Skills:

Must be computer literate. Basic computer skills required.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

Medical / Dental

/ Vision InsuranceHRA OptionFlexible Spending Account Basic Life Insurance Voluntary Life Insurance OptionLong-Term DisabilityVoluntary Short-Term Disability Accident Insurance Critical Illness Insurance401(k) Plan Matching +

Profit Sharing Employee Assistance Program Paid Time Off Personal/Sick Time Paid Holidays ADA Disclaimer:

In developing this job, description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Equal Opportunity Employer/Veterans/Disabled d