The Encompass Group is partnering with a growing medical device company seeking a friendly, customer-focused CPAP Technician to join their team. This is a great opportunity for someone with a background in retail, customer service, medical assisting, a medical office, or another patient-facing environment who enjoys helping people and learning new technology. As a CPAP Technician, you will work directly with patients to set up and explain CPAP, APAP, and BiPAP equipment, provide mask fittings, answer questions, troubleshoot common issues, and help patients feel comfortable and confident using their equipment. This is a high-tech, high-touch customer service role . The company's primary patients are seniors, so patience, compassion, and excellent communication skills are especially important. What You'll Do Set up and dispense CPAP, APAP, and BiPAP equipment according to physician orders Teach patients how to properly use, clean, maintain, and care for their equipment Fit patients with masks and help troubleshoot comfort, fit, and equipment issues Provide exceptional service to scheduled patients, walk-ins, and referral patients Conduct occasional virtual setup appointments through Zoom Make occasional home visits when needed Complete accurate patient and equipment documentation Communicate with physician offices and medical professionals when necessary Assist with inventory, shipments, equipment tracking, and maintaining an organized store Help patients select appropriate CPAP accessories, supplies, and replacement products Qualifications High school diploma or equivalent Strong communication and customer service skills Comfortable using computers and learning new software Highly organized and detail-oriented Comfortable working with senior citizens and Medicare patients Comfortable with hands-on patient interaction and mask fitting Valid driver's license with an acceptable driving record is a plus Commission & Bonus Opportunities This position offers multiple opportunities to increase your earnings through performance-based compensation. Benefits Monday-Friday schedule No regular weekend schedule Health insurance eligibility after 90 days Paid time off 401(k) with a 3% company match after one year Commission opportunities Comprehensive training provided Opportunities for advancement If you're someone who enjoys helping people, working with technology, and providing exceptional customer service , we'd love to hear from you!

Pay:

$17.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance

Work Location:

In person