Key Responsibilities Patient Interaction :

Maintain a professional, warm demeanor in all interactions—whether over the phone, in person, or via digital platforms.

Scheduling:

Schedule patients efficiently while prioritizing patient convenience and supporting daily production and scheduling goals.

Treatment Plan Presentation :

Present treatment plans effectively, ensuring patients understand their options and financial responsibilities.

Financial Coordination :

Confidently discuss and collect patient portions, assisting with financing options to ensure patient satisfaction.

Insurance Knowledge :

Understand ADA codes and insurance policies to assist in billing accuracy and claims processing.

Metrics & Goals :

Monitor and optimize scheduling efficiency, field cancellations, and maintain data accuracy to contribute to the practice's success. This Role is for You If… You have experience in a dental office and are knowledgeable about ADA codes, insurance processes, and financial discussions. You're driven by excellence in customer service and find fulfillment in helping patients understand and pursue their dental treatment plans. You're organized and proactive , handling multiple responsibilities without missing a beat. You thrive in a team environment where positivity, learning, and growth are core values. You're an effective communicator and comfortable discussing financial arrangements and treatment details with patients. What Winning Looks Like Seamless patient experiences are created with every interaction, contributing to an organized and supportive environment. You manage time and prioritize tasks effectively, maintaining a balanced workload during regular business hours. Patients feel informed, comfortable, and supported in their dental care journey. Why Join Us? Smile Makers Dental Center is not just a place to work—it's a community that values growth, positivity, and teamwork. When you join us, you'll be part of a diverse, driven team that's always ready to support each other and embrace new challenges. Every day is an opportunity to make a difference and learn something new.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Application Question(s): How do you prioritize tasks when phones are busy, patients are checking in or out, and the doctor needs assistance at the same time? What strategies do you use to ensure efficiency and professionalism when answering calls and communicating with patients? How do you document patient interactions and treatment details to ensure accuracy and clarity for the clinical team? What methods do you use to keep the schedule full, minimize no-shows, and ensure daily goals are met? Describe your comfort level with presenting treatment plans, reviewing insurance estimates, and collecting payments at checkout. How do you stay organized and maintain a positive attitude during high-volume or stressful days?

Work Location:

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