Pay Range:

$20.00 to $27.50 an hour. By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Summary:

The primary responsibility of the role is to support the quality department programs.

Essential Functions:

Assists Manager and others in the Quality Department in recognizing unmet needs within the organization and assists in planning and development of corrective actions Works closely with the divisions to implement and maintain the set quality work standards by providing training to managers and employees on appropriate workflows Helps facilitate aspects of the patient safety programs in conjunction with the Safety Coordinator regarding our Environment of Care processes and other policies and procedures relating to patient safety Utilize EMR to run reports as requested by Manager and/or Quality APRN Assist Quality Manager with report reviews and workflow discoveries in regards to Quality measures Assist and become familiar with Patient Centered Medical Home certification and standards Will be expected to assist in projects involving documentation and chart updates if missing appropriate documentation Attends Quality and Safety meetings and participates on appropriate committees

Skills and Knowledge:

Excellent oral and written communication skills. Excellent analytical skills. High degree of initiative, judgment and discretion. Ability to coach other staff members, while simultaneously functioning as member of a team. Proven ability to integrate priorities and deadlines. Must function well under pressure, with the ability to multitask, paying close attention to detail.

Education and Experience:

Medical Assistant program completed Medical Assistant experience required at least 3 years Proficient in Microsoft Office (Word, Power Point, Excel and Outlook) Strong communication and collaboration skills working with providers and staff Demonstrated performance in meeting time-sensitive deadlines with minimal supervision Outgoing personality and enthusiasm to teach Enthusiasm for working with a large diverse clinical team in an expansive practice Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.