Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
AC
Angels Creation Reproductive Center
Case Management Coordinator
Career Insights for Clinical Case Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Clinical Case Manager coordinates medical care and provides advocacy to help people get the best and most affordable care. Helps patients navigate insurance and hospital bureaucracies and access information. May work with patients who have chronic illnesses or other complex medical needs. Works at a hospital or other healthcare facility; may follow patients throughout the span of their treatment and travel to different doctors' offices, hospitals or a patient's home.
$77,918 / year median in California
+10% projected growth
Job Description
Case Management Coordinator Angels Creation Reproductive Center - 5.0 Irvine, CA Job Details Full-time $24 - $27 an hour 3 hours ago Qualifications Teamwork Medical documentation Interpersonal skills English Salesforce Cloud Bachelor's degree Attention to detail Recruiting CRM system proficiency Full Job Description ACRC Global is seeking a dedicated and experienced Case Management Coordinator to oversee the surrogacy journey from start to finish, enhance the quality of surrogacy management, maximize client and surrogate satisfaction, and promote cost-effectiveness. This Case Management Coordinator role combines case management and customer service leadership, requiring strong organizational and interpersonal skills, as well as proficiency with Salesforce and case-tracking tools. The ideal candidate will bring compassion, professionalism, and attention to detail while ensuring compliance with ASRM recommendations and company policies. Responsibilities Surrogate Recruitment & Evaluation Recruit, intake, and evaluate current service surrogates, including those repeating sibling journeys, while ensuring compliance with ASRM recommendations and agency requirements. Educate surrogates on the process, associated risks, and importance of compliance. Match & Case Coordination Coordinate and conduct match meetings between Intended Parents (IPs) and Surrogates. Arrange and oversee the surrogacy journey to ensure it is safe, timely, effective, efficient, and surrogate-centered. Facilitate multiple aspects of case management, including medical records, OB/medical clearance, psychological evaluation, insurance enrollment, legal agreements, and information sharing. Accompany surrogates to IVF clinics for medical screenings or embryo transfers as needed. Escrow & Financial Coordination Manage escrow accounts, coordinating timely disbursements and reimbursements throughout the surrogacy process. Promote quality and cost-effective interventions and outcomes. Medical & Support Assistance Support surrogates with medications or medical activities as prescribed. Interact regularly with surrogates to track progress, address concerns, and ensure satisfaction. Collaboration & Relationship Management Build effective relationships with IVF clinics, hospitals, medical providers, escrow companies, insurance agencies, psychologists, and attorneys. Serve as a liaison to ensure smooth communication and coordination between all stakeholders. Customer Service & Team Management Oversee a small team of customer service representatives, ensuring excellent service delivery. Handle escalated client concerns and develop strategies to improve overall satisfaction. Implement and maintain customer service policies, procedures, and training programs. Analyze feedback and data to identify areas for improvement and strengthen client loyalty. Documentation & Reporting Maintain accurate case documentation and complete all required forms and reports. Generate statistical and performance reports for internal tracking. Ensure adherence to company protocols, rules, and professional standards.