A Clinical Case Manager coordinates medical care and provides advocacy to help people get the best and most affordable care. Helps patients navigate insurance and hospital bureaucracies and access information. May work with patients who have chronic illnesses or other complex medical needs. Works at a hospital or other healthcare facility; may follow patients throughout the span of their treatment and travel to different doctors' offices, hospitals or a patient's home.
Case Manager - Housing Broward Housing Solutions - 3.4 Fort Lauderdale, FL Job Details Full-time From $40,000 a year 2 hours ago Benefits Mileage reimbursement Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Teamwork In-person customer service Yardi De-escalation techniques Conflict de-escalation Experience working with individuals experiencing homelessness Driver's License OneSite Records management Clinical data entry Microsoft Teams Working with individuals with mental health conditions Managing patients as a clinical case manager Quality data entry Office record organization Customer data entry Full Job Description
SUMMARY/OBJECTIVE
Ensure clients are going to their dr. appointments, have sufficient food, that current housing is intact, and bills are paid, follow up on their daily living routine -Coordinate with Housing Specialist for landlords through rental leases.
POSITION DUTIES AND RESPONSIBILITIES
BHS Case Managers work with residential clients daily to improve their quality of life. Provide ongoing counseling on basic living skills to include nutrition education, money management, maintaining hygiene, maintaining a place to live, medication management as instructed by their physician, and making sure scheduled doctor appointments are met. Maintain accurate resident charts and enter detail case notes in system of record. Maintains county logs which are updated monthly - HMIS. Updates mental health forms annually, ensuring the client's ongoing qualification for the program. Makes sure that the mental health forms are updated and signed off by a medical provider. Manages gift card purchases for residents needing special provision. Assists with social security applications, retirement, EBT food stamps, etc. Maintaining accurate client files/notes for scheduled audits. Conducts weekly calls and monthly visits to all residents (more often if a client has a medical issue that needs to be monitored). Reviews rental agreements/leases with each resident to assist them with understanding contract terms. Coordinates any resident allowances should they request finances management through BHS. Work with residents to create realistic budgets, teaching them fundamentals on finance management. Purchases bus passes, gift cards, necessary supplies, and coordinates donations for items needed. Will answer resident emergencies, making site visits should clients lock themselves out, seek rehabilitation, need to move, etc. Works with Housing Specialist to initiate rental agreements/leases. Makes sure residents are supplied with essential appliances and furniture. Once a lease is signed, case management will work in collaboration with the Housing Specialist and the referring agency to identify resources and financial assistance for moving the client's move into the apartment. This may entail mobilizing volunteers or arranging for BHS to fund a portion of the moving costs. Makes sure that clients are in compliance with BHS program rules and procedures. Complies with HIPAA Privacy Rules and communicates pertinent clinical information, with necessary client consents.
REQUIRED SKILLS/ABILITIES
Knowledge with substance abuse, mental illness, pharmacology, psychiatric issues, homelessness Ability to communicate effectively and customize approach. Ability to manage multiple caseloads. Exhibits effective listening skills and communication skills. Understands and uses effective de-escalation techniques. Accuracy in volume data entry and record keeping. Microsoft 365 / Teams Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Must successfully complete Level II background screening, local background, and drug test.
EDUCATION AND EXPERIENCE
Bachelor's degree in social work or related field with at least two years of related experience. Years of experience, if appropriate, may substitute for formal education. Knowledge of community resources preferred. Must possess a valid Florida Driver's License. Must be able to do fieldwork and conduct client visits.
Pay:
From $40,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Mileage reimbursement Paid time off Vision insurance
