Clinical Trainer at Sagility India Private Ltd Clinical Trainer at Sagility India Private Ltd in El Paso, Texas Posted in 11 days ago.

Type:

Full-Time Job Description:

Job title Clinical Trainer About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

• We are seeking a Trainer - Case Management with strong Case Management, Specialty Pharmacy, and clinical education experience.

This role requires a combination of clinical expertise, care coordination knowledge, adult learning principles, and performance coaching skills to prepare clinicians to deliver high-quality, patient-centered care for members receiving specialty therapies.

Job title:

Clinical Trainer Job Description:

• We are seeking a Trainer - Case Management with strong Case Management, Specialty Pharmacy, and clinical education experience.

This role requires a combination of clinical expertise, care coordination knowledge, adult learning principles, and performance coaching skills to prepare clinicians to deliver high-quality, patient-centered care for members receiving specialty therapies. o Facilitate new hire, upskilling, refresher, and ongoing clinical training in classroom, virtual, and blended learning environments. o Deliver training on Case Management, care coordination, care planning, health coaching, motivational interviewing, medication adherence, transitions of care, chronic disease management, and specialty pharmacy workflows . o Deliver just-in-time (JIT) training and nesting/OJT support , coaching clinicians on client workflows, patient engagement, and care coordination best practices. o Complete and maintain certification through the client-led Train-the-Trainer program . o Facilitate clinical simulations, role-play activities, case studies, and clinical decision-making exercises to reinforce learning and competency. o Prepare and submit training reports, competency scorecards, certification trackers, nesting dashboards, and learner performance reports accurately and on time. o Develop and maintain training materials, facilitator guides, job aids, assessments, and competency validation tools aligned with client requirements and evidence-based practice. o Manage training schedules, logistics, LMS records, and learning resources . o Monitor learner progress through case studies, simulations, documentation reviews, knowledge assessments, call observations, and competency evaluations . o Provide coaching, feedback, and remediation plans during training and nesting to ensure readiness for independent practice. o Partner with Operations, Clinical Leadership, Quality, and Client SMEs to ensure training reflects current workflows, quality requirements, and regulatory standards. o Provide recommendations for curriculum enhancements based on learner feedback, quality trends, regulatory updates, and operational performance. o Design and deliver refresher and upskilling programs based on client changes, quality findings, compliance requirements, and performance opportunities. o Stay current with government and commercial payer requirements, CMS regulations, accreditation standards (NCQA, URAC), specialty pharmacy practices, evidence-based care management principles, and adult learning methodologies . o Support clinical quality improvement initiatives, competency validation programs, and transition-to-production activities . Qualifications o Active USRN license (United States Registered Nurse). o Minimum 5 years of clinical nursing experience . o Minimum 3 years of Case Management, Care Coordination, Disease Management, or related clinical experience . o Minimum 2 years of facilitation, adult education, or healthcare training experience . o Experience in member-facing, telephonic, virtual, or specialty pharmacy care management environments preferred. o Knowledge of CMS regulations, NCQA, and URAC standards . o Strong administrative, reporting, documentation, and training management skills . o Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), EMR/EHR platforms, and care management systems . o Proven ability to coach learners, validate competencies, and support production readiness . o Excellent communication and facilitation skills , with the ability to translate complex clinical concepts into practical learning experiences. o Preferred certifications include Certified Case Manager (CCM) or Accredited Case Manager (ACM) . Skills

• Strong clinical judgment, case management expertise, and care coordination knowledge .
• Knowledge of specialty pharmacy care models, medication adherence programs, and patient engagement strategies .
• Ability to evaluate clinical competency and validate readiness for independent practice .
• Skilled in coaching, mentoring, remediation planning, and performance feedback .
• Knowledge of Motivational Interviewing, chronic disease management, Social Determinants of Health (SDOH), and evidence-based practice .
• Ability to design and deliver clinical education, refresher training, and competency-based learning programs .
• Proficiency in training documentation, reporting, assessment development, and performance analytics .
• Strong curriculum development and instructional design awareness , including recommending content improvements based on learner and operational data.
• Strong communication, facilitation, and presentation skills , with the ability to simplify complex clinical concepts.
• Effective collaboration and stakeholder management across operations, clinical leadership, quality, and client teams.
• Strong time management, organization, and prioritization skills in a fast-paced healthcare environment.
• Demonstrated commitment to continuous improvement, quality outcomes, and workforce readiness .

Location:

Work@Home USAUnited States of America