Position Overview Pay range: $85,600 - $139,100 / year Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more. Job Highlights A team of more than 600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine's IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker's Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years. Job Description To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance. Key Duties & Responsibilities 1. Leads the identification and evaluation of business needs and gathering of requirements for clinical workflows. Partners with others in support of healthcare operations to accomplish team goals. 2. Provides advanced troubleshooting skills, visualizations and documentation to analyze and monitor current clinical system functionality as well as evaluate new request of Epic functionality. 3. Leads multiple projects of varying complexity and guides their peers in the groups/teams they are a part of to follow change control processes to develop, build, test, and implement planned changes with associated technical and functional documentation of Epic systems. 4. Defines system performance criteria and demonstrates extensive knowledge of common industry concepts and practices while guiding the operational practices of clinical applications, mitigating risk related to system operations of Epic systems. 5. Guides the investigation of systems enhancements and corrections as well as technical best practices related to Epic system operations. 6. Assumes on-call duties as needed to provide user support per the established framework. Develops the procedures and processes to establish a collaborative user support framework which addresses hardware, software, and process issues at all times (24/7). Exhibits excellent customer service and problem-solving skills 7. Leads multiple projects of varying complexity and guides their peers in the groups/teams they are a part of to follow change control processes to develop, build, test, and implement planned changes with associated technical and functional documentation of Epic systems. 8. Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations. 9. Performs other duties as assigned. Qualifications Bachelor's degree in Information Technology or a related field and six (6) years of healthcare application support experience required. Work experience may substitute for education requirement. Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Preferred Skills:

Epic Inpatient Orders certification required; additional Epic certifications preferred 3+ years of Epic application analyst experience with advanced Inpatient Orders expertise Advanced knowledge of Epic Inpatient Orders build, configuration, troubleshooting, and clinical workflows Extensive experience with orderables, preference lists, order sets, panels, and complex ordering workflows Demonstrated expertise in developing, maintaining, and optimizing complex Epic Order Sets Experience with Order Set charter development, clinical content governance, and enterprise approval processes Advanced knowledge of EAPs and related Epic master files Experience analyzing complex ordering dependencies and downstream impacts across multiple Epic applications Strong understanding of integrations between Inpatient Orders and ClinDoc, ASAP, Grand Central, Stork, Willow, Beaker, Radiant, Optime, and other clinical applications Proven experience leading Epic implementations, upgrades, optimization initiatives, and complex enhancement projects Demonstrated ability to independently translate complex clinical and operational requirements into sustainable Epic solutions Experience leading integrated testing and coordinating cross-application initiatives Strong understanding of Epic Foundation System and best-practice workflows Experience facilitating clinical content discussions with physicians, nurses, pharmacists, clinical leadership, and operational stakeholders Demonstrated ability to serve as a subject matter expert and escalation point for complex issues Experience mentoring Level I and Level II analysts and providing technical guidance Strong analytical, troubleshooting, project management, and problem-solving skills Excellent written and verbal communication skills Ability to independently manage multiple complex priorities and initiatives Why Work at UAB Medicine We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama. UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.