eClinicalWorks (eCW)

Application Specialist & Trainer Tri-State Community Healthcare Primary Location:

Corporate Office —

Los Angeles County, CA Work Setting:

Primarily on-site with occasional travel to clinic locations

Job Type:

Full-time Schedule:

Monday-Friday Pay:

$28.00-$35.00 per hour, depending on experience Position Summary Tri-State Community Healthcare is seeking an experienced eClinicalWorks Application Specialist and Trainer to support, optimize, and maintain our eClinicalWorks EHR and Practice Management platform across multiple clinic locations. This position will serve as Tri-State's primary eCW subject-matter expert. The specialist will support providers and staff, troubleshoot system issues, improve workflows, deliver training, maintain system documentation, and help ensure eCW is being used accurately, securely, and efficiently. The position is based primarily at our corporate office, with occasional travel to clinic locations for training, workflow observation, implementation support, and on-site troubleshooting. Key Responsibilities Serve as the organization's primary eClinicalWorks specialist and internal point of contact. Provide timely eCW support to physicians, advanced practice providers, nurses, medical assistants, front-office staff, referral teams, billers, and management. Troubleshoot problems involving scheduling, registration, clinical documentation, orders, results, referrals, e-prescribing, document queues, billing workflows, and patient communication. Configure and maintain authorized user accounts, roles, permissions, providers, facilities, schedules, templates, order sets, favorites, alerts, and other system settings. Evaluate front-office, clinical, referral, quality, and revenue-cycle workflows and recommend practical improvements. Standardize eCW workflows across clinic locations to reduce errors, duplicate work, missing information, and unnecessary steps. Develop and conduct role-specific eCW training for providers, clinical staff, administrative employees, and new hires. Provide classroom, virtual, refresher, and one-on-one training as needed. Create training manuals, quick-reference guides, workflow instructions, standard operating procedures, and troubleshooting documentation. Support the onboarding of new providers, employees, departments, services, and clinic locations. Open, track, escalate, and manage support cases with eClinicalWorks and other vendors through resolution. Support eCW upgrades, patches, new features, testing, user acceptance, go-live preparation, and post-upgrade validation. Assist with Patient Portal, healow, eBO reporting, clinical templates, structured documentation, and other applicable eCW functions. Build, run, reconcile, and validate authorized operational, clinical, quality, productivity, and financial reports. Help identify and correct data-quality problems, incomplete workflows, duplicate records, missing structured documentation, and recurring system errors. Coordinate troubleshooting of interfaces involving laboratories, pharmacies, imaging providers, health information exchanges, payers, and other approved systems. Partner with clinical operations, billing, quality improvement, compliance, IT, and executive leadership. Maintain configuration records, training documentation, issue logs, workflow maps, and an internal eCW knowledge base. Protect patient information and comply with HIPAA, privacy, security, minimum-necessary access, and organizational policies. Travel to clinic locations as needed for training, workflow optimization, go-live support, and troubleshooting. Required Qualifications At least two years of direct, hands-on eClinicalWorks experience in administration, configuration, implementation, training, reporting, optimization, or advanced user support. Strong understanding of ambulatory medical-office workflows. Experience supporting physicians, clinical staff, front-office employees, and administrative teams. Demonstrated ability to troubleshoot eCW problems and follow issues through completion. Experience developing or delivering EHR training. Working knowledge of HIPAA, patient confidentiality, and role-based system access. Strong communication, teaching, documentation, organization, and problem-solving skills. Ability to explain technical information clearly to nontechnical users. Ability to manage multiple requests and prioritize urgent operational issues. Ability to work primarily from the corporate office and travel locally to clinic locations as needed. Preferred Qualifications Three or more years of advanced eClinicalWorks experience. Experience supporting an FQHC, community health center, multisite medical group, or outpatient healthcare network. Experience with eCW configuration, workflow mapping, Patient Portal, healow, eBO, reporting, and Practice Management. Experience supporting eCW implementations, upgrades, clinic openings, or provider onboarding. Familiarity with UDS, clinical quality measures, HEDIS, population health, or value-based care reporting. Experience with laboratory, pharmacy, imaging, HIE, or third-party interfaces. Advanced Microsoft Excel or healthcare reporting experience. Formal eCW training, Super User, or Train-the-Trainer experience. Associate or bachelor's degree in health information technology, healthcare administration, information systems, informatics, or a related field—or equivalent directly relevant experience. Compensation The expected pay range is $28.00-$35.00 per hour , based on the candidate's direct eClinicalWorks experience, configuration knowledge, reporting ability, training experience, and understanding of FQHC or ambulatory healthcare workflows. Work Location and Travel This is primarily an on-site position based at Tri-State Community Healthcare's corporate office. Occasional local travel to clinic locations is required. Authorized mileage, parking, and other approved business-travel expenses will be reimbursed according to company policy and applicable law. Equal Employment Opportunity Tri-State Community Healthcare is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any characteristic protected by federal, state, or local law. Reasonable accommodations are available for qualified applicants and employees with disabilities.

Pay:

$28.00 - $35.00 per hour Expected hours: 49.0 per week

Benefits:

Relocation assistance

Work Location:

In person