Position Summary Join a healthcare organization where your Epic expertise can make a real impact. As an Epic Support Analyst , you'll help support and optimize the Epic EHR across multiple clinical departments, partnering with clinical, operational, and technical teams to improve workflows and the user experience. You'll also serve as a key liaison between OCHIN and the organization , helping translate Epic functionality into practical solutions that support day-to-day operations and quality patient care. This is an opportunity to be part of a collaborative team, contribute to Epic initiatives and improvements, and help ensure the system works effectively for the people who rely on it every day.

Position details:

Type:

Full-time Schedule:

Onsite | Monday-Friday| 8:00am - 5:00pm

Salary:

$95,680 - $108,500/yr

Requirements:

Bachelor's degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field or relevant experience. Epic Certifications in Clinical (Ambulatory/Acute) or PM (Prelude, Cadence, Resolute HB and PB, Grand Central). Minimum of three (3) years of Epic experience in a similar or relevant role in safety net organizations required. Five (5) Years of applicable experience is desired. The successful completion of any OCHIN Workforce + ESA internships is also acceptable. Strong understanding of health center operations and workflows. Demonstrated solution-focused orientation with a strong understanding of change management principles. Strong leadership skills required for mentor, train, and onboard staff. Excellent writing skills for correspondence, summary and progress reports, editing. Ability to work professionally and collaboratively with all levels of leadership. Ability to multi-task and organize priorities, work autonomously, establish timelines, coordinate multiple tasks, events, and project timelines. Must have demonstrated ability to meet deadlines. Proficient in MS Office (excel, word, PPT) and webinar applications. Solid experience working with diverse communities in a non-profit or healthcare setting. Possess excellent problem-solving skills. Excels at role modeling customer service skills with a focus on the customer. Committed to improving quality and service and maintains a spirit of cooperation and respect. Experience preferred in Electronic Health Records systems and training of Providers and clinical staff support in these systems and other/ clinical support functions. Demonstrated experience with training, implementation, and rollout of healthcare software applications. Ability to interact with project team members to understand requirements, develop methodology, deploy best practices, and execute deliverables. Proven interpersonal communication skills; ability to communicate clearly to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems. Excellent written and verbal communication skills are required. May be required to travel locally. Essential Responsibilities With guidance from the Epic Program Director, will participate and take an active role in Epic HER Support including the management, development, and implementation of the system while also managing system maintenance, software upgrades, end-user support, troubleshoot and problem solve issues. Serve as a key member of the EHR Support team team, including handling the project's overall success, monitoring deliverables, and meeting requirements and deadlines for the roll of Epic to all clinical staff on time. Maintain up-to-date knowledge of Epic as needed to support the implementation and maintenance of Epic. Plan, coordinate, facilitate, and evaluate learning sessions/trainings, including curriculum design, agenda setting, and trainer identification. Observe, evaluate, and develop support plans Collaborate closely with providers and end-users to understand their operational needs and workflows, serving as a key liaison between stakeholders and the Epic Electronic Health Record (EHR) system. Analyze and interpret business requirements from providers and end-users, translating them into effective and efficient Epic EHR configurations to enhance usability and functionality. Develop and implement strategies for optimizing Epic workflows, ensuring seamless integration of system capabilities with the specific needs and goals of our staff. Deliver coaching sessions via multiple modalities, one-on-one, group setting, virtually and by phone. Serve as a resource for health professionals/customers on key content areas. Coordinate changes/workflows with the training team to deliver trainings or re-trainings as appropriate. Assist in the coordination of consultations, including planning meeting logistics, communicating, preparing content for meetings, and coordinating follow-up. Serve as a vital piece in building and fostering positive relations within the team and organizations. Monitor and disseminate required Key Performance Indicator data/reports, both internally and externally. Assist in the development of evaluation methods to assess program strengths and identify areas of improvement. Manage and monitor assigned communication tools (Jira, email, SharePoint site, and Ella forums). Implement and manage changes and interventions to ensure program goals are met in areas including customer satisfaction, safety, quality, and team member performance. Complete Continuum UAT for all releases. Responsible for Epic regular and ad-hoc upgrades. Provide end-user support and troubleshoot issues with Epic. Ensure adherence to privacy, security, regulatory compliance, and accreditation standards. Establish guidelines for documentation of business processes. Benefits Successful candidates will receive regionally competitive salaries, above average health benefits at reduced costs, company-paid life insurance & and long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement. Paid bereavement and jury duty leave 11 paid holidays per year Paid time off Paid sick leave Flexible Spending Program Company-paid malpractice insurance for all providers Professional development hours offered annually #NHR1

Pay:

$95,680.00 - $108,500.00 per year

Benefits:

Flexible spending account Health insurance Life insurance Paid time off Application Question(s): Do you have a Bachelor's degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field or relevant experience? Do you have Epic Certifications in Clinical (Ambulatory/Acute) or PM (Prelude, Cadence, Resolute HB and PB, Grand Central)? Do you have at least 3 years of Epic experience in a similar or relevant role within a safety-net organization, or have you successfully completed an OCHIN Workforce + ESA internship? (Required) Do you have demonstrated experience with training, implementing, and rolling out healthcare software applications? Ability to

Commute:

Sacramento, CA 95815 (Required)

Work Location:

In person