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Job Description
Objective:
Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes.
Typical Deliverables:
1) Objectives Assess current workflows and system functionality across operations. Collaborate with Operations to define options, constraints, and requirements. Propose alternative solutions with recommended approaches and timeframes. Rebuild workflows aligned to agreed requirements and standards. Provide training and go live support for new workflows and functionality. 2) Scope of Services 2.1 Discovery & Analysis Review existing workflows, SOPs, and system configurations. Conduct stakeholder interviews (Operations, IT, Compliance, Training). Map as is processes, pain points, handoffs, and data flows. Evaluate technical and operational constraints (e.g., role based access, facility policies, Custody alignment). Produce a gap analysis and prioritized improvement list. 2.2 Requirements & Solution Options Facilitate workshops to capture functional/non functional requirements. Define acceptance criteria and measures of success. Draft up to three solution options (including no regrets quick wins), with pros/cons, effort, risk, cost, and timeline. Recommend a preferred approach and implementation plan. 2.3 Workflow Redesign & Configuration Design to be workflows (diagrams, swimlanes). Update system configuration, roles, and permissions to support redesigned workflows. Create test cases and execute configuration/unit testing. Coordinate User Acceptance Testing and incorporate feedback. 2.4 Training & Enablement Assist Instructional Designer (ID) to develop role based training (User, Supervisor, Administrator). Assist ID with production training assets: quick start guides, job aids, videos, and knowledge base articles. Assist with delivery of instructor led sessions (onsite/virtual) and train the trainer, if needed. Establish plan for post go live support channels and office hours. 2.5 Release & Stabilization Support Plan cutover (communications, blackout windows, rollback plan). Support go live across designated facilities. Monitor adoption, performance, and error rates.
Onsite Visits & Security Requirements Facilities:
(2) Adult correctional facilities.
Clearances:
Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance).
Onsite Protocols:
Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules.
Data Handling:
No sensitive data leaves premises without authorization; encryption at rest/in transit; least privilege access.
Manage complex project planning, analysis, development, build, testing and Implementation. Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software. Collaborate with stakeholders. Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies. Assist staff in developing practices to improve configuration and documentation processes. Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing. Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs. Collaborate with others as needed for Epic native reporting. Investigates, designs, develops, tests, and implements Epic native reports and dashboards. Ability to be onsite for Initial system review, as business requires, and implementation. Ability to pass background check security and be onsite in adult correctional facilities. Ability to travel between site locations. Experience in business Analysis, build and adjustment of existing workflows. Coordinate and communicate with process stakeholders Lead meetings and resolve conflicts Work with minimal guidance Customer service principles. Communicate effectively, both orally and in writing.
