Epic Go-Live Support Specialist - Business Support

Job Details Earn Extra Income This Fall Supporting ChristianaCare's Epic Launch ChristianaCare is hiring Epic At‑The‑Elbow (ATE) Support Specialists to assist administrative teams during our Epic electronic health record go-live. This short-term opportunity is perfect for anyone looking to earn additional income before the holidays while gaining valuable experience with one of the most widely used systems in healthcare. What You'll Do Provide real-time, in-person support to front-desk, scheduling, registration, billing, and patient access teams. Guide staff through Epic steps for check‑in/out, appointment scheduling, insurance verification, referrals, and work queue navigation. Offer calm, supportive assistance during live interactions with patients and families. Capture user questions and issues and route them to the appropriate support teams. Reinforce training materials, tip sheets, and best practices. Participate in shift huddles and collaborate with super users and ATE leads. What You Bring Experience in administrative, customer service, business office, or patient access roles. Experience using Epic for administrative workflows. Strong communication and customer service skills. Ability to stay organized and helpful in a fast-paced environment. Why This Role Is a Great Fit Extra income before the holiday season A short-term assignment from September through November 2026 A fast-paced, energizing environment A strong résumé builder — Epic experience is valued nationwide This position will be paid a flat rate of $35 per hour This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/ Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website