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POSITION SUMMARY

The Epic Applications Analyst II provides support on the configuration, and optimization of Epic Electronic Health Record (EHR) applications to ensure seamless clinical and business operations. The Epic Applications Analyst II serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of Epic tools. The Epic Applications Analyst II leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.

PRIMARY ACCOUNTABILITIES 1.

Provides advanced support to end-users by successfully diagnosing, resolving, and documenting any complex technical issues in a efficient and effective manner. 2. Configures applications based on individual user, and departmental requests and requirements, ensuring system functions align with workflows for operational and clinical end-users. 3. Develops, updates, and administers training sessions and provides educational resources for end-users in support of upgrades, new Associate onboarding, and applicable workflow changes. 4. Leads system and quality assurance tests in relation to processing system upgrades, patches, and feature rollouts, mitigating end-user disruption or incidents and high-quality outcomes. 5. Partners with clinical and operational teams in reviewing current workflows, finding opportunities for any potential optimizations by using Epic capabilities. 6. Supports end-users by troubleshooting applications and collaborating with technical teams and Epic support when escalations are necessary for incident resolutions. 7. Effectively notates, and tracks end-user reported incidents in ticketing management system to ensure all issues are properly followed up on in a timely manner to provide resolutions. 8. Collaborates with teams in Epic governance processes, change control, and enhancement requests to ensure system integrity and full alignment with enterprise goals.