DUTIES/RESPONSIBILITIES

(include but are not limited to the following)

• Utilize data to drive process, workflow and behavior change as it relates to appropriate and efficient use of electronic medical records (EMR) and other clinical technology.
• Document specifications that will translate into the development of tools, reports, and systems that support organizational business needs.
• Collaborate with other departments in the development and revision of initiatives and programs related to data collection, retrieval, analysis and interpretation to assist in optimizing patient outcomes, effectiveness and efficiency.
• Serve as a resource to end users for information systems and technology; effectively communicate system changes, workflow process changes, downtime procedures, etc. to all clinicians and providers.
• Act as a key resource regarding education, support, training, policies and procedures, provide ongoing education and support for all upgrades, new releases, and enhanced functionality.
• Recommends and manages interventions to increase the acceptance and adoption of clinical applications and to encourage the use of information technology in the direct provision of care.
• Works in partnership with Information Technology leadership and staff to translate clinician requirements into specifications for clinical information systems, to identify and prioritize system enhancements, and to redesign work flow in clinical areas.
• Resolve user issues in a timely manner, with minimal downtime. Resolution of user problems are recorded and tracked.
• Thorough testing of changes performed, including required validation and appropriate test documentation.
• Information is sought concerning regulatory and compliance requirements that apply to system currently in use (HIPPA, Medicare, and other agencies).
• Participation in the audit and review of current practices to remain in compliance.
• Recommend process improvements for increased efficiencies
• Display and promote company values
• Regular attendance
• Other duties as assigned.

CLIENT/END USER EDUCATION

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Provide educational updates on clinical and/or registration/scheduling/billing applications to physicians, providers and/or staff through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users as needed.
• Identify and develop EHR workflows to support process changes and enhance the overall workflow of the clinic or department.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or insurance requirements and incentives.
• Participates in pre-planning and on-site support activities associated with the onboarding of new providers and/or new departments.

ASSESSMENT/PLANNING

• Oversee and assess EHR competency levels of staff, physicians, and providers, and recommend action to strengthen performance and increase efficiency.
• Interact with IT, clinic management and operational leadership to monitor effectiveness of training efforts.

Monitoring may include routine review of reports and utilization data used in the development of action plans.