Implementation Specialist Triarq Practice Services Royal Oak, MI Job Details Full-time 23 hours ago Qualifications Training program design for professional development SFTP Revenue cycle management Systems integration Data Integration (Data management) Online learning activities Software implementation Enterprise solutions implementation User training (technical support) Online learning curriculum development Health information interoperability Clinical staff training IT experience within healthcare Enterprise Integration Implementation (software development lifecycle) Project management experience in healthcare Client management Instructor-led training (training delivery method) E-learning platforms Adult learning Project stakeholder communication EHR training delivery Design (software development lifecycle) Adult education Technology and informatics training (healthcare teaching and curriculum development) Educational content composition projects

Full Job Description Description:

The Implementation Specialist leads the end-to-end onboarding and implementation of the company's EMR and revenue cycle platform for new and existing clients. This is a dual-competency role that requires both hands-on technical configuration and instructional-design capability. The successful candidate owns the full implementation lifecycle — discovery and scoping, system design and build, integrations, testing, and go-live — and designs and delivers the training that drives user competency and long-term adoption. The role demands someone equally comfortable configuring a platform to a client's revenue cycle workflows and standing in front of that client's providers and billing staff to teach them how to use it. Full-cycle Revenue Cycle Management (RCM) expertise and EMR experience are required. Dual Competency This role is intentionally hybrid and both halves are required, not optional: Technical configuration — owning system design, build, configuration, and integrations that map the platform to each client's clinical and revenue cycle workflows. Instructional design — applying adult-learning principles to build and deliver role-specific training that drives measurable time-to-competency and adoption. Key Responsibilities Discovery & Scoping Lead in-depth discovery sessions with practice leadership to document clinical workflows, full-cycle revenue cycle/billing processes, strategic objectives, and operational pain points. Translate discovery findings into a clear implementation plan and configuration requirements aligned to each client's goals. System Configuration & Build Own system design, build, and configuration, customizing the platform to align with client workflows and RCM operations. Develop repeatable, scalable configuration approaches that ensure smooth, consistent implementations. Integrations Lead technical integration work and discussions across products utilizing HL7, APIs, sFTP, and webhooks, partnering with data-migration, IT, and product teams. Testing & Go-Live Develop and execute testing strategies and quality assurance to validate functionality; guide clients through User Acceptance Testing (UAT). Manage go-live and ensure a smooth handoff to the RCM Operations and IT Support teams. Training & Enablement (Instructional Design) Design and deliver role-specific training (virtual and on-site) for providers, billing staff, and administrators, applying adult-learning and instructional-design methodology. Create and maintain training collateral — SOPs, quick-reference guides, and workflow documentation. Evaluate user competency, deliver targeted remedial training, and drive adoption in the post-go-live window to reduce support ticket volume. Project Management Independently manage multiple client implementations simultaneously owing plans, milestones, risks, and stakeholder communication against target go-live dates.

Requirements:

Bachelor's degree in Healthcare Administration, Business Administration, Information Technology, or a related field (equivalent healthcare-IT implementation experience may be considered in place of a degree). 3+ years (5+ preferred) in client-facing healthcare-IT implementation, technology integration, or an RCM-related environment. Full-cycle Revenue Cycle Management (RCM) expertise — required. EMR experience — required. Hands-on experience with products utilizing HL7, APIs, sFTP, and webhooks. Demonstrated instructional-design / adult-learning capability and experience delivering end-user training. Proficiency with eLearning tools (e.g., Camtasia, Adobe Captivate) and project-management tools (e.g., Microsoft Project, Smartsheet). Strong communication and facilitation skills for both technical and non-technical audiences. Ability to travel 25-30%.