Job Description

• Configure, build, test, deploy, and optimize Epic MyChart and related patient engagement capabilities.
• Assess current and future-state workflows; document requirements, decisions, test plans, build specifications, and support procedures.
• Analyze Epic upgrades, release notes, patches, and new functionality; coordinate testing and implementation with application and operational partners.
• Investigate and resolve escalated incidents, defects, access issues, integration failures, and recurring problems; participate in the team's on-call rotation.
• Partner with Cadence, Prelude, Ambulatory, Resolute, security, interface, mobile, web, clinical, and operational teams where workflows cross applications.
• Lead smaller enhancements or components of larger initiatives and communicate scope, dependencies, risks, decisions, and status clearly.
• Protect patient privacy and apply approved security, change-management, testing, and production-support practices.
• Pay rate between $40-71/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Hands-on Epic MyChart build, configuration, testing, upgrade, and production-support experience.
• Current Epic certification or demonstrated certification history in MyChart or a closely related Epic patient engagement application. Candidate must be eligible to maintain required credentials.
• Three or more years of relevant experience with a degree, or five or more years of relevant experience without a degree.
• At least one year of experience and certification in the supported IT specialty or application area.
• Ability to translate clinical and business workflows into technical requirements and reliable application design.
• Experience diagnosing complex issues, managing changes, documenting solutions, and collaborating across technical and operational teams.
• Strong written and verbal communication, prioritization, independent judgment, and stakeholder management.
• MyChart activation, account recovery, authentication, MFA, proxy access, Hello World, Hello Patient, Epic Video Client and mobile workflows.
• Online, open, direct, ticketed, and conversational scheduling; Fast Pass or wait-list workflows; appointment notifications.
• eCheck-In, questionnaires, test results, patient messaging, bedside messaging, video visits, and patient communications.
• Hands-on experience with Epic Care Companion, Welcome, MyChart Bedside, Campaigns, and Community Connect.
• Epic release upgrades, regression testing, change control, production validation, incident and problem management.
• Patient-facing AI or virtual assistants, chatbot integrations, live-agent handoff, and message routing or categorization.
• Healthcare experience involving HIPAA, patient privacy, consumer access, ambulatory workflows, or revenue-cycle touchpoints.
• Additional Epic certifications in Ambulatory, Prelude, or Cadence are a plus